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Thread: NEOTEL CDMA network down since Thursday - Whats going on?

  1. #1
    Grandmaster SweetFennyAdams's Avatar
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    Default NEOTEL CDMA network down since Thursday - Whats going on?

    I use a Mifi dongle on the Neotel CDMA network at home.
    The service has been broken since Thursday night (8pm).
    Upload and download streams are interrupted and there is a long (1 minute) lag between page requests and page loading (that's if the pages dont hang half way through loading).

    My speeds have dwindled over the last four months, where I'm now only receiving 250k download speeds at most. I may as well go back to dialup at this rate. This is the last straw!!!!


    I called Neotel on many occasions this weekend and was just cut off.
    I asked what's happening on their fb page and they deleted my question and banned me from posting again. They are systematically deleting negative comments from hundreds of similarly aggrieved customers. They dont even acknowledge the country-wide issue on their fb page, instead they posted a propaganda inforgraphic today bragging about their 99.99% up-time. Seriously?

    What the &$## is going on at Neotel?
    I have also notice on their website that most of their modems and phones are out of stock.

    Are they bankrupt and unable to keep the lights on?
    Last edited by SweetFennyAdams; 31-07-2016 at 11:07 AM.
    Ordinary morality is only for ordinary people.

  2. #2

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    Had a very short outage of their LTE on Friday, but it literally lasted 5 minutes, other than that the service has been incredibly reliable

  3. #3

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    Lte down in benoni since Friday. Really frustrating now. Anyone know what the CPA says about situations like this?

  4. #4

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    Their CDMA network is experiencing problems throughout the country, and yet they can't be bothered to post an explanation on their site or on their FB page, and Neotel's call centre is just plain scary.

  5. #5

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    Good day,
    Neotel has identified the cause of the problem and is working closely with its partners to find a speedy solution. We are sorry for any inconvenience this may be causing

  6. #6

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    Quote Originally Posted by N3otel2012 View Post
    Good day,
    Neotel has identified the cause of the problem and is working closely with its partners to find a speedy solution. We are sorry for any inconvenience this may be causing
    This exact message has been on Neotel's facebook page for several days, and yet we still have no internet!

  7. #7

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    Both my CDMA 2000 mifi devices are down since 31 Jul.

    * Logged two email complaints - obviously no reply (other than the automated thanks for your inquiry)
    * Called Neotel and answer machine says sorry for the down time on CDMA were are aware of it...

    I have my ref # (and 2 sent emails for what it is worth). Neotel's not delivering the service I paid for, so hope they are at least going to refund pro-rata for down time (not to mention the inconvenience), else I am out of here. Likely, I am on a month-to-month contract, so Neotel be careful with your next step...

  8. #8

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    ISP's have to report to Icasa outages longer than 24hr, call up and find out?

  9. #9

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    Forwarded one of my emails to ICASA, but I am not holding my breath...

  10. #10

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    I've been in contact with ICASA, as well as several media outlets specialising in Tech, asking if they were aware of the problem with Neotel. I've yet to receive a response from anyone.

  11. #11

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    Low and behold, I received an email reply on one of my queries. Still does not say what went wrong and how long will the issue persist. I also like his answer to a pro-rata refund or credit: "No -since it effects everybody" - I do not understand what does it matter if it effects me only or our neighbourhood or nationally.

    "Query Type: Technical query
    Reference Number: FCR_796839643

    Please accept our apology for the inconvenience caused during this outage.

    Kindly be advised we are experiencing browsing issues with our CDMA services. We have our Networks team working around the clock to ensure resolution to the outage, we however do not have a turnaround time on the resolution of the issue. The outage has been prioritized by all stakes holders as we know what the impact is.

    Please be advised we do not credit or refund service outages as the issue has affected all Neotel CDMA customer.

    Please revert back to us should you still have any queries."

  12. #12
    Grandmaster Shi's Avatar
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    Quote Originally Posted by Djbfinchmaster View Post
    Both my CDMA 2000 mifi devices are down since 31 Jul.
    What speed do you get for these devices? And cost?

  13. #13

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    I am lucky I stay quite close to a base station so I get full signal strength. And speedstests depend on highly on time of day but usually get somewhere between 1-2Mbps for download and much less for upload. According to neotel 3Mbps is the max - limited both by the network and my modem.

    Prices depend on what modem/ router / device you select and obiously the databundle. I paid cash for my Huawei Mifi modems so that I dont have to go into a 12 or 24 month contract. But contract prices are pretty clear on their website.
    "
    Monthly Cost: R129 p/m for 24 months or R159 p/m for 12 months

    NeoFlex MIFI 10 GB


    OR

    Monthly Cost: R179 p/m for 24 months or R209 p/m for 12 months

    NeoFlex MIFI 15 GB
    "

  14. #14

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    BTW - Yesterday my my data throughput picked up again, so I assume they managed to fix their network issues.

  15. #15

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    Looks like I spoke to soon, just got a message from SO that throughput is down to 0 again.

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