I have a Closer 4 package with Telkom - not contracted. As I am moving to a new address I requested that my number and line be transferred. The telkom call centre (10215 option 1 - adsl) operator - after going through the usual 15 min wait and 10 min confusion -told me that she wasn't allowed to to ADSL transfers.
So took myself to Telkom shop and requested a transfer. All fine except that the transfer of the line is free but to set up ADSL was going to cost R437 - somewhat extreme as I had done the self installation initially. There is no option of doing a self install - "the line transfer is on promotion" and "the techy has to go anyway" were the reasons given. Telkom has managed to penalise its ADSL customers.
The work around this would appear to be to cancel the line rental prior to moving then apply for a self install at the new address.
Does this this make sense or is there some way that Telkom will find a way to extort money from me? Another option would be to just go wireless but have already invested in a router.