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Thread: Experience with Vumatel installation

  1. #16

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    Their call center is ATROCIOUS. Try find the area manager, you'll have tonnes more luck.

  2. #17

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    So I got my ISP (vox) involved and now neither I nor the lady who is managing my account has any idea on what's happening. She's tried contacting area managers etc but has got nowhere

  3. #18
    Grandmaster agentrfr's Avatar
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    Use Twitter. You'll get put in touch with the right person quickly.

    It's much easier when you have the cell number of your area's planner. A WhatsApp message every two days and you'll be online in no time

  4. #19

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    Some real bad experiences here. I was given the email address of a lady from Vumatel and she was very efficient. I email her yeaterday she replied within 3 minutes, site inspection set up for Monday.

  5. #20
    Grandmaster nakedpeanut's Avatar
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    Flipp So it's not only me!! I'm going through internet withdrawal here and can't get a hold of anyone at Vumatel!!
    -|WebAfrica|-
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  6. #21

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    Quote Originally Posted by nakedpeanut View Post
    Flipp So it's not only me!! I'm going through internet withdrawal here and can't get a hold of anyone at Vumatel!!
    PM'ed you the contact I am using

  7. #22

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    Quote Originally Posted by nakedpeanut View Post
    Flipp So it's not only me!! I'm going through internet withdrawal here and can't get a hold of anyone at Vumatel!!
    Yes. I know Telkom was bad, but not THIS bad. This is shocking.

    They installed my CPE box, but then the technicians said they have to configure something on their end. They told me it'll take 2 hours.

    2 days later and still nothing. Calling the support line doesn't do anything. Cause all they do is create tickets and then nobody responds anyway.

  8. #23

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    5th time canceled today, only found out after they didn't pitch, had to call head office to confirm for sure. I'm probably going to take a drive there next week and speak to the area manager. I was supposed to be connected in September 2016!

  9. #24

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    Their sales team is pretty bad. I had to order 3 times before they came to install, then they installed only 1 line instead of the 2 that I requested. 2 weeks later they phoned again asking if I was still interested, signed up again for the second line but I'm still waiting for them to arrive 6 months later

  10. #25

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    I'm struggled for months with them, pathetic feedback almost always

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