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Thread: Telkom Cancellation

  1. #16
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    Hi there
    So the Squirrel is moving to WC
    I am going to do this today, how the heck do I follow it up after the fact.

  2. #17

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    Quote Originally Posted by Randy_The_Squirrel View Post
    Hi there
    So the Squirrel is moving to WC
    I am going to do this today, how the heck do I follow it up after the fact.
    Would also love to know, I'd imagine you have to call customer support and give the emailed reference number each time?

  3. #18
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    Quote Originally Posted by Purply View Post
    Would also love to know, I'd imagine you have to call customer support and give the emailed reference number each time?
    OK I will do that...

  4. #19
    Super Grandmaster Icemanbrfc's Avatar
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    Quote Originally Posted by Randy_The_Squirrel View Post
    Hi there
    So the Squirrel is moving to WC
    I am going to do this today, how the heck do I follow it up after the fact.
    We have no water in the WC Squirrel
    The team were 9th in the Premier League in 2010 when they were sold to Venkys, they are now in the 3rd tier of English Football

    Blackburn Rovers

  5. #20
    Master GoB's Avatar
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    I see this note on the response to cancellation:

    • IF you have a DSL service with another service provider please first contact your DSL services provider, cancel your DSL with them and inform them to convert your DSL line back to a voice service (PSTN). Once confirmed, then please email your voice line cancellation request to Telkom. The form is available at http://tiny.cc/canceltelkom.

    Not acceptable to have to wait till my DSL is cancelled and then pay Telkom for another 30 days... so if my cancellation is not dealt with, I will be stopping payment and get some red marks on my credit history.

  6. #21

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    Quote Originally Posted by Devinity View Post
    took me 3 months to cancel my ADSL data with them.
    As far as I know, Telkom DSL accounts can be cancelled immediately while on the phone with any consumer commercial agent (10213 or whatever the number is).

    Cancelling whole account (e.g. phone line) takes more time.
    Nothing I post on this forum represents the views of the company I work for (or used to).
    Note: I no longer work in the telecommunications or ISP sectors.

  7. #22
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    15m on call, told to email servcancellation.
    Result: Mailbox full
    30m on call, told to email alternative address
    Result: Mailbox full
    Complain on Twitter
    Result: DM info.... request sent to relevant department. Nothing happens for a week.
    Lambaste telkom on twitter and query CPA compliance with a 21 day, email only cancellation channel
    Result: DM we are cancelling data service for you, team will be in touch
    Waiting......

    They'll probably mess something up like cancel my entire line or something. Just want data cancelled, but contrary to what's been said here, callcentre seems to think I have to follow the cancellation email/form process.
    I came. I saw. I concurred.

  8. #23

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    I have Just sent My form in today

    Will Keep you updated on the Progress....

  9. #24
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    Good luck, to took me 5 months to get the Telkom fixed line cancelled.
    If you're the smartest person in the room, you're in the wrong room.

  10. #25

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    I sent my cancellation in on the 10th of August. On the 25th, they sent me a reference by sms and stated 30 days notice applies.

    Anyone know if that means my line will actually be cancelled on the 25th of next month? Or if that means anything at all...

  11. #26

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    Sent in my ADSL cancellation this morning to [email protected] using their official form etc.
    I got an email reply that it had been received. Let us see!
    "There is nothing more frightful than ignorance in action."

  12. #27

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    Just fyi, I also sent it to them via email using their form, received the usual auto response with ref number and the account eventually got cancelled, not really sure how long it took though, however I never received any other sort of communication stating that it was cancelled, so just keep that in mind.

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