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Thread: Gearbest.com - Any good?

  1. #856
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    What the max amount of items you're allowed to order before being knocked by customs?

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    Grandmaster ebendl's Avatar
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    As a quick update on my most recent Gearbest packages:

    Ordered on 22 May, was around R4500 and included Xiaomi sensors, Xiaomi gateways, a gateway "security" kit, Sonoff switches, a FT232 USB/UART programmer and a Yeelight ceiling (weighing about 2.2 kg alone).

    Shipping via Middle Eastern Express (i.e. Aramex) and was around R180 (cheap for a 4.5kg package!)
    Shipped out the next day (23 May)
    Had tracking the whole time.

    Arrived in SA on 30 May and went for customs clearance
    Aramex sent the invoice for customs and duties today -- R215! The LED ceiling light should have attracted duties of 20% alone...

    If all goes well I should receive the package tomorrow or Thursday - more or less 2 weeks after I ordered everything. Can't complain about this!

  3. #858
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    Pretty impressed:


    2018-06-08 07:54:00
    *******, South Africa Out for Delivery

    2018-06-07 20:47:00
    JOHANNESBURG, South Africa Departed Operations facility – In Transit

    2018-06-07 19:16:00
    JOHANNESBURG, South Africa Departed Operations facility – In Transit

    2018-06-07 19:14:00
    JOHANNESBURG, South Africa Under processing at operations facility

    2018-06-06 21:10:00
    Hong Kong, Hong Kong Departed Operations facility – In Transit

    2018-06-06 11:31:00
    Aramex - Hong Kong Warehouse, Hong Kong Received at Origin Facility

    2018-06-04 04:50:00
    Hong Kong, Hong Kong Record created.

    $33 - No customs or hassles.

    --

    Package was split in two - still waiting on the other half.
    First one definitely arrived faster than expected though.. nice of them as it also means smaller invoices that goes under the radar..

    -Still waiting on a Xiaomi Note 5, will have to see how he fares...

  4. #859
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    Got an email today wrt phone:

    Name:  AramexCustoms.PNG
Views: 149
Size:  40.0 KB

    This seems way out from the standard R360-420 that is the norm. (On a $179 phone)
    Any advice, @GearBestZA ?
    Last edited by Conack; 13-06-2018 at 12:03 PM.
    Sorry, Kevin Lancaster aka Newswire aka BusinessTech is a moderator/admin and you are not allowed to ignore him or her.

  5. #860
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    Quote Originally Posted by Conack View Post
    Got an email today wrt phone:

    Name:  AramexCustoms.PNG
Views: 149
Size:  40.0 KB

    This seems way out from the standard R360-420 that is the norm. (On a $179 phone)
    Any advice, @GearBestZA ?
    Mine was R355 for a $240 phone.

    That quote is definitely excessive.

  6. #861
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    Quote Originally Posted by abdul89 View Post
    Mine was R355 for a $240 phone.

    That quote is definitely excessive.
    They must have had a lower declared value. R355 wouldn't even cover the VAT component on $240.

  7. #862
    Grandmaster crysis's Avatar
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    What is the clearance fee for? I just paid R50 for clearance on another item. Why is that so high?
    “Everything in moderation, including moderation.”


    ― Oscar Wilde

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    Supplied the legit invoice and full amount from the start, and asked Gearbest to include it with the package to have no problems with customs, so it's not penalty.

    Seems awfully high though.
    Paid R460 to Customs last month for a $227 Mi Max2. (Aliexpress / SAPO)
    Sorry, Kevin Lancaster aka Newswire aka BusinessTech is a moderator/admin and you are not allowed to ignore him or her.

  9. #864
    Grandmaster ebendl's Avatar
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    The R50 is for the "service" that Aramex do. It is standard on every package they take through customs - if they have to take it to customs. If it is small and passes through you don't pay it.

    You can ask Aramex for the calculation.

  10. #865
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    Quote Originally Posted by Conack View Post
    Got an email today wrt phone:

    Name:  AramexCustoms.PNG
Views: 149
Size:  40.0 KB

    This seems way out from the standard R360-420 that is the norm. (On a $179 phone)
    Any advice, @GearBestZA ?
    Sorry for the delay in response. I did reply to your PM as well. Declaring at full value might be the correct thing to do but on average, customs charge extra for any package from GearBest as they assume it has been down declared. Since you requested the package to be declared at full price, they assumed it is actually worth 3-4 times the value and thus charged you accordingly. It is not fair but will have to work with Aramex to see how we can fix this as it is very excessive. If you resubmit for clearance, you can provide proof of payment and hope they clear it as normal.

    I assist most people with items being down declared as 95% of packages won't be stopped. And if it is, we can supply what is needed for it to clear. There is no real winning as customs will either bill you to much assuming it was down declared. Packages declared at $80 gets charged R300 excluding Aramex charge. That is really high for electronics but fair since the value is slightly more.

    In regards to Aramex's charge, their charge is normally R50 if the value is low. But if customs charge a lot, their price increases as I believe they pay it upfront.

  11. #866
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    This is the cost breakdown they came back with:
    Name:  Aramex.PNG
Views: 89
Size:  18.7 KB

    These amounts don't seem to add up to their quoted R936.43.
    Mailed them back to ask if R620.67 is now the fully payable amount.
    Still high, but atleast that's more palatable even if sour. Curious if the Tariff Code is the same on other people's orders?

    Edit: They still insist on the R936.43 even though their own calculations shows R620.67.
    Escalated this as per details from Kavir's PM, will see where it goes..

    Hopefully the above exchange helps other folks ordering
    Last edited by Conack; 14-06-2018 at 11:58 AM.
    Sorry, Kevin Lancaster aka Newswire aka BusinessTech is a moderator/admin and you are not allowed to ignore him or her.

  12. #867
    Grandmaster crysis's Avatar
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    Quote Originally Posted by GearBestZA View Post

    In regards to Aramex's charge, their charge is normally R50 if the value is low. But if customs charge a lot, their price increases as I believe they pay it upfront.
    That seems a bit sneaky? Why should the clearance fee change? Aramex are just pocketing this money for mahala?
    “Everything in moderation, including moderation.”


    ― Oscar Wilde

  13. #868
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    Quote Originally Posted by crysis View Post
    That seems a bit sneaky? Why should the clearance fee change? Aramex are just pocketing this money for mahala?
    Because it takes Aramex employees, who are being paid a salary, to process your parcel. If you were in business (as I am) and paid people a wage/salary, you would also want to recoup their time spent doing things for customers.

  14. #869
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    Quote Originally Posted by GearBestZA View Post
    Declaring at full value might be the correct thing to do but on average, customs charge extra for any package from GearBest as they assume it has been down declared. Since you requested the package to be declared at full price, they assumed it is actually worth 3-4 times the value and thus charged you accordingly.
    That just sounds like BS, in effect you are saying customs just make up their own rates based on a thumsuck.
    entia non sunt multiplicanda praeter necessitatem

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    Quote Originally Posted by Conack View Post
    Supplied the legit invoice and full amount from the start, and asked Gearbest to include it with the package to have no problems with customs, so it's not penalty.

    Seems awfully high though.
    Paid R460 to Customs last month for a $227 Mi Max2. (Aliexpress / SAPO)
    At those rates maybe do a test and order from a different supplier that offers DHL shipping and see what you get nailed for as those fees seem high. It might just work out cheaper shipping & all.
    entia non sunt multiplicanda praeter necessitatem

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