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Thread: Afrihost Uncapped DSL Feedback

  1. #1021
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by snavem View Post
    74 days and counting. What did the follow up that you mentioned 14 days ago reveal?
    It definitely should not take so long. Drop me a PM and I'll find out what happened here
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  2. #1022

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    Is anyone else having P2P issues during the daytime, my torrents are only going fullspeed from 11pm to 8am for the last 2 days, then during the day barely 5kbs. I'm on a 2mb business line, supposed to be no shaping, what gives Afrihost ?

  3. #1023

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    48 hours since reporting a fault to Telkom 177CRZ071017. First it was syncing very slowly, now it's dead.
    Tried reporting to Afrihost but took 13 hours for a call back and no replies to emails.

  4. #1024
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by richardrpg View Post
    Is anyone else having P2P issues during the daytime, my torrents are only going fullspeed from 11pm to 8am for the last 2 days, then during the day barely 5kbs. I'm on a 2mb business line, supposed to be no shaping, what gives Afrihost ?
    We don't generally shape business, only if the network is under strain. I don't believe that's the case as we've recently done some big upgrades.

    Have you compared with a capped account?
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  5. #1025
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by Reaper1242 View Post
    48 hours since reporting a fault to Telkom 177CRZ071017. First it was syncing very slowly, now it's dead.
    Tried reporting to Afrihost but took 13 hours for a call back and no replies to emails.
    Sorry about the long wait

    Have they sorted you out yet?
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  6. #1026

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    Quote Originally Posted by AfriMan View Post
    We don't generally shape business, only if the network is under strain. I don't believe that's the case as we've recently done some big upgrades.

    Have you compared with a capped account?
    It came right on its own this morning, and working as it should now

  7. #1027

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    Quote Originally Posted by AfriMan View Post
    Sorry about the long wait

    Have they sorted you out yet?
    Nope. They say it's with a technician but I'm still waiting to even be contacted.

    We're now at over 4 days

  8. #1028

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    What is the throttle threshold on the 1 Mbps and 2 Mbps home uncapped packages respectively?
    I'm thinking of moving to one of these, it will basically just be a backup for the Rain LTE.
    I don't drink water, unless it's been through a brewery first.

  9. #1029

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    Quote Originally Posted by richardrpg View Post
    It came right on its own this morning, and working as it should now
    Great to hear!

    If there is any change, please let me know.
    "Great Scott!"

  10. #1030

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    It's been a week and I've gone from slow connection to no connection back to slow. Tonight I'm seeing pings of ~600 and downstream of 0.02Mbps on an 8Mbps line.
    All I hear is that it's escalated and with specialists but no real feedback or any sign of a resolution.

  11. #1031

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    Quote Originally Posted by Reaper1242 View Post
    It's been a week and I've gone from slow connection to no connection back to slow. Tonight I'm seeing pings of ~600 and downstream of 0.02Mbps on an 8Mbps line.
    All I hear is that it's escalated and with specialists but no real feedback or any sign of a resolution.
    That's not cool to hear at all! We should have some updates for you by now, could you PM me your details and I'll check what's going on.
    "Great Scott!"

  12. #1032

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    Every Monday morning from 8:00 - 08:30 the internet turns to stone.

    Pretty funny actually, just like how it gets super unresponsive everyday at lunch. Surely if you guys know there is going to be lots of traffic coming during certain hours there is some measures that can be taken beforehand.

  13. #1033
    Super Grandmaster TEXTILE GUY's Avatar
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    May I ask you fine fellows to take a look into this issue please.

    Thanks in advance.


    Tracert
    Tracing route to www.afrihost.com [104.20.30.244]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms ARCHER_D2 [192.168.1.1]
    2 * * * Request timed out.
    3 110 ms 115 ms 105 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
    4 103 ms 108 ms 106 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
    5 119 ms 113 ms 95 ms 169-1-21-84.ip.afrihost.co.za [169.1.21.84]
    6 96 ms 106 ms 101 ms cloudflare.ixp.joburg [196.60.8.198]
    7 101 ms 104 ms 100 ms 104.20.30.244

    Trace complete.

    Speed Test
    Ping: 114ms
    Download: 1.1Mbps
    Upload: 0.31Mbps
    If you dont like my comment .... dont read it. Thank you for your understanding, Rgds - Textile Guy.

  14. #1034
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by jacquesafro View Post
    Every Monday morning from 8:00 - 08:30 the internet turns to stone.

    Pretty funny actually, just like how it gets super unresponsive everyday at lunch. Surely if you guys know there is going to be lots of traffic coming during certain hours there is some measures that can be taken beforehand.
    Hi there

    You can usually expect that traffic will spike at 8am (especially on a Monday) when businesses log on. However we anticipate this as much as possible in our capacity planning to ensure all our clients have a good experience.

    You definitely shouldn't be seeing this regularly. Remember that you could also be seeing the same rise in demand on your local exchange, which can affect your experience.

    A traceroute should tell us where the latency originates
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  15. #1035
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by TEXTILE GUY View Post
    May I ask you fine fellows to take a look into this issue please.

    Thanks in advance.


    Tracert
    Tracing route to www.afrihost.com [104.20.30.244]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms ARCHER_D2 [192.168.1.1]
    2 * * * Request timed out.
    3 110 ms 115 ms 105 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
    4 103 ms 108 ms 106 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
    5 119 ms 113 ms 95 ms 169-1-21-84.ip.afrihost.co.za [169.1.21.84]
    6 96 ms 106 ms 101 ms cloudflare.ixp.joburg [196.60.8.198]
    7 101 ms 104 ms 100 ms 104.20.30.244

    Trace complete.

    Speed Test
    Ping: 114ms
    Download: 1.1Mbps
    Upload: 0.31Mbps
    Doesn't look good at all

    As far as I know Durban should be rocking. Can you please ping bras.afrihost.com so I can see your exchange latency?
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

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