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Thread: Official Web Africa thread

  1. #751
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    Quote Originally Posted by TheVovo View Post
    Anybody else in the Western Cape having issues? Packet Loss in the evenings?
    Not on ADSL/VDSL, but I have been having terrible Twitch.tv performance in the evenings in the last week on my WA/Vumatel fibre package, not sure if it it related in anyway.

    I'm in WC.

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    Quote Originally Posted by Fulton17 View Post
    On 11 June I posted about incorrect data allocation and it took a few weeks to resolve.

    The same problem happened yesterday - really annoying.

    Check that you too are not been ripped off by WA if you are on an uncapped account.
    Quote Originally Posted by Aardvark View Post
    Same problem of incorrect data a location on a capped account.
    And 24 hours later, not a peep from anyone at WA

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    Quote Originally Posted by detritus View Post
    Not on ADSL/VDSL, but I have been having terrible Twitch.tv performance in the evenings in the last week on my WA/Vumatel fibre package, not sure if it it related in anyway.

    I'm in WC.
    Same thing here

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    Quote Originally Posted by detritus View Post
    Not on ADSL/VDSL, but I have been having terrible Twitch.tv performance in the evenings in the last week on my WA/Vumatel fibre package, not sure if it it related in anyway.

    I'm in WC.
    Same issue from about 6 or 7 pm until about 10 or 11 pm since Monday it has been an issue every evening.

  5. #755
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    Quote Originally Posted by maniac6911 View Post
    Same issue from about 6 or 7 pm until about 10 or 11 pm since Monday it has been an issue every evening.
    Confirmed whole week in PE as well.

    Packet loss from around 7pm to 11pm.

    Are we really going down this road again WA ?

    FFS.

  6. #756
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    Poor net experiences again..

    @treebsd how do we summon you?

  7. #757
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    Quote Originally Posted by Joker View Post
    Poor net experiences again..

    @treebsd how do we summon you?
    Same again tonight in PE.

    Sigh.

    Will take 2 months to identify and address Im sure. If were lucky.

    If anyone feels like a laugh try asking level 1 support for help and post your experience here

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    According to my WA usage dashboard, I DL 53 gigs between 06:00 and 07:00. Super impressive for a 40 meg line that "normally" can only manage about 16 gigs at best.

    Naturally my netlimiter stats show what actually happened. This is now the second time this has happened in the last week and so many emails to support with not even one response yet

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    Quote Originally Posted by Fulton17 View Post
    According to my WA usage dashboard, I DL 53 gigs between 06:00 and 07:00. Super impressive for a 40 meg line that "normally" can only manage about 16 gigs at best.

    Naturally my netlimiter stats show what actually happened. This is now the second time this has happened in the last week and so many emails to support with not even one response yet
    Having the same problem.
    Fault booked on the 10 and still waiting for a explanation.

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    Quote Originally Posted by Aardvark View Post
    Having the same problem.
    Fault booked on the 10 and still waiting for a explanation.
    Guess this shows that they really don't care that much - sadly their "support" has become terrible.

    Not too sure what happened to WAHelper - seems to have jumped off the ship

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    Unable to even stream 360p twitch - 200mb fibre line, WA Home Pro account..

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    So - at last - someone from WA phones me. Khaya tells me about how this issues will need to be escalated, investigated, reported, analysed. sent up stream, sent down stream, defaulted, sent to committee to discuss, sent to someone, sent to someone else ....... and maybe then I will get some feedback.

    I managed to log into my account and go to the support tab where all my emails etc should be. Needless to say - nothing. I did find the following quite funny "SUBMIT AND TRACK ANY ENQUIRIES YOU HAVE MADE WITH US RIGHT HERE". Well, many tickets submitted, but nothing to track.

    Sorry but how does these guys stay in business.

    Anyway here's to hoping my problem will be resolved soon

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    Quote Originally Posted by Joker View Post
    Poor net experiences again..

    @treebsd how do we summon you?
    hey,

    drop me an email ([email protected]) with your details and relevant info, let me have a look...

    am not aware of any issues on the network...

  14. #764
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    Quote Originally Posted by treebsd View Post
    hey,

    drop me an email ([email protected]) with your details and relevant info, let me have a look...

    am not aware of any issues on the network...
    Thanks so much, I'll try get some actual data for you to look at

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    Quote Originally Posted by Joker View Post
    Unable to even stream 360p twitch - 200mb fibre line, WA Home Pro account..
    Man that sucks. I must have been lucky, for the first time in 2 weeks, I was able to watch an 1080p 8mbps twitch stream with no issues from 18:00 to around 21:30 when I called it a night. holding thumbs that something got fixed... somewhere...

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