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Thread: Official Web Africa thread

  1. #691

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    Quote Originally Posted by TheVovo View Post
    There clearly is some sort of routing issue. It took WA about 3 weeks to respond to my initial ticket. Then i had to convince them several times that it wasnt my adsl line. They handed my ticket over to netops like a week ago, heard nothing since...
    am interested to know if you having an issue right now/tonight?

  2. #692

    Default

    Quote Originally Posted by thewusman View Post
    The only issue is that for the last 2 months in the Cape their network has been ****ed in the evenings, perhaps lack of capacity resulting in crippling latency or more nefarious causes.

    So ****ed in fact the 90’s called and they want their 56k dial-up back.

    Sad times.
    could you check for me now if you still having that additional latency.

  3. #693

    Default

    Quote Originally Posted by treebsd View Post
    could you check for me now if you still having that additional latency.
    yup still crap

    C:\Users\Mark>ping utas.fut.ea.com

    Pinging utas.fut.ea.com [134.213.37.197] with 32 bytes of data:
    Reply from 134.213.37.197: bytes=32 time=169ms TTL=244
    Reply from 134.213.37.197: bytes=32 time=176ms TTL=244
    Reply from 134.213.37.197: bytes=32 time=168ms TTL=244
    Reply from 134.213.37.197: bytes=32 time=169ms TTL=244

    Ping statistics for 134.213.37.197:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 168ms, Maximum = 176ms, Average = 170ms

    C:\Users\Mark>tracert utas.fut.ea.com

    Tracing route to utas.fut.ea.com [134.213.37.197]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 * * * Request timed out.
    3 31 ms 28 ms 25 ms 196.38.75.122
    4 26 ms 25 ms 26 ms 196.38.77.88
    5 295 ms 367 ms * mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
    6 341 ms 348 ms 454 ms core1b-dock-ten-0-4-0-0sub8.ip.isnet.net [168.209.246.65]
    7 177 ms 174 ms 171 ms 195.66.224.116
    8 * * * Request timed out.
    9 530 ms 454 ms 399 ms 134.213.97.213
    10 536 ms 507 ms 522 ms coreb-core6.lon3.rackspace.net [164.177.137.25]
    11 171 ms 173 ms 170 ms core6-eaaggr1b.lon3.rackspace.net [31.222.133.219]
    12 169 ms 169 ms 169 ms 134.213.37.197

    Trace complete.

    this **** is just never going to end. I've given up hope on WA.

  4. #694
    Super Grandmaster
    Join Date
    Feb 2009
    Location
    Stellenbosch
    Posts
    8,152
    Blog Entries
    1

    Default

    I have now downgraded my Home Capped Pro 200GB -> 20GB Capped from next month, followed by a cancellation at end of May due to this poor service from WebAfrica.

    Again, tonight at 21:00 the latency to the South African CS:GO server via VOX is terrible: 100 - 500ms latency:
    Name:  csgo-webafrica.jpg
Views: 99
Size:  54.8 KB

    vs. VOX that has 40-50ms ping on the same ADSL line:
    Name:  csgo-vox.jpg
Views: 97
Size:  59.5 KB

  5. #695

    Default

    WTF is up with latency in CT tonight seeing 150-300ms on first hop, but only on web africa. on telkom network its a stable 12ms.
    |_0

  6. #696

    Default

    Quote Originally Posted by WebAfrica Helper View Post
    Update from the network team
    We have isolated this and have confirmed that there is an issue on a segment of our network affecting certain users and are we working to resolve this with our providers as fast as we can.
    Is this why we are seeing high latency on your IPC network in cape town?
    |_0

  7. #697

    Default

    Quote Originally Posted by Markd View Post
    yup still crap

    C:\Users\Mark>ping utas.fut.ea.com

    Pinging utas.fut.ea.com [134.213.37.197] with 32 bytes of data:
    Reply from 134.213.37.197: bytes=32 time=169ms TTL=244
    Reply from 134.213.37.197: bytes=32 time=176ms TTL=244
    Reply from 134.213.37.197: bytes=32 time=168ms TTL=244
    Reply from 134.213.37.197: bytes=32 time=169ms TTL=244

    Ping statistics for 134.213.37.197:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 168ms, Maximum = 176ms, Average = 170ms

    C:\Users\Mark>tracert utas.fut.ea.com

    Tracing route to utas.fut.ea.com [134.213.37.197]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 * * * Request timed out.
    3 31 ms 28 ms 25 ms 196.38.75.122
    4 26 ms 25 ms 26 ms 196.38.77.88
    5 295 ms 367 ms * mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
    6 341 ms 348 ms 454 ms core1b-dock-ten-0-4-0-0sub8.ip.isnet.net [168.209.246.65]
    7 177 ms 174 ms 171 ms 195.66.224.116
    8 * * * Request timed out.
    9 530 ms 454 ms 399 ms 134.213.97.213
    10 536 ms 507 ms 522 ms coreb-core6.lon3.rackspace.net [164.177.137.25]
    11 171 ms 173 ms 170 ms core6-eaaggr1b.lon3.rackspace.net [31.222.133.219]
    12 169 ms 169 ms 169 ms 134.213.37.197

    Trace complete.

    this **** is just never going to end. I've given up hope on WA.

    thanks for the feedback, appreciate it.

  8. #698
    Grandmaster
    Join Date
    Nov 2006
    Location
    Port Elizabeth
    Posts
    1,107

    Default

    Quote Originally Posted by biometrics View Post
    Not saying you're not having a problem but my downloads and streaming are working fine on a 10 Mbps ADSL line. I'm in Melkbostrand.
    I understand.

    I have moved onto VOX and Afrihost and theyíre both flying - get full 4K Netflix even during peak evening times at high mbps.

    Kept a small WA account and itís dead in the evenings.

    While not all may be affected itís clear WA donít know how to fix this either internally or with their upstream providers. 2 months is a LOT of time.

  9. #699

    Default

    Quote Originally Posted by treebsd View Post
    am interested to know if you having an issue right now/tonight?
    Sorry I didnt check this thread last night. But yes, i had to switch accounts. i'll do a ping and tracert this evening and post the results

  10. #700

    Default

    Quote Originally Posted by Pada View Post
    I have now downgraded my Home Capped Pro 200GB -> 20GB Capped from next month, followed by a cancellation at end of May due to this poor service from WebAfrica.

    Again, tonight at 21:00 the latency to the South African CS:GO server via VOX is terrible: 100 - 500ms latency:
    Name:  csgo-webafrica.jpg
Views: 99
Size:  54.8 KB

    vs. VOX that has 40-50ms ping on the same ADSL line:
    Name:  csgo-vox.jpg
Views: 97
Size:  59.5 KB
    Good tip that, moving to a 20gig pacakge for April while waiting for expiring to kick in.

  11. #701

    Default

    Name:  WA_test1900.PNG
Views: 66
Size:  32.7 KB
    Name:  WA_test1915.PNG
Views: 65
Size:  35.3 KB
    Name:  WA_test1925.PNG
Views: 66
Size:  34.6 KB
    Name:  WA_test1935.PNG
Views: 65
Size:  33.2 KB
    Name:  Vox_test1938.PNG
Views: 65
Size:  35.5 KB

    I've run some pings and traces to www.webafrica.co.za. I initially did tests only on the WA account, then when it got patchy I switched to my vox account.

  12. #702

    Default

    Lag started again 30 minutes ago and has been building WA is outa Telkom capacity to their network from the ADSL network.

    Had the same **** with Afrihost a few years ago and they couldn't do jack and just kept spinning. Time to move on again I guess.
    |_0

  13. #703
    Web Africa representative WebAfrica Helper's Avatar
    Join Date
    Apr 2012
    Location
    Woodstock, Cape Town
    Posts
    1,945

    Default

    Update from the IS team - this should resolve the issue - we will be monitoring post the below action taken from IS:


    Subject: IS ADSL BDSL VPN Express, Emergency IS change, Cape Town, Wed 18 Apr 2018

    Importance: High

    Dear IS Client

    Emergency IS Change Notification.

    AFFECTED SERVICE: ADSL, BDSL,fibre, VPN Express
    LOCATION: Cape Town
    START DATE: Wed 18 Apr 2018 0:01 (SAST)
    IMPACT: Service interruption
    REASON FOR CHANGE: To resolve identified performance issue.
    IS REFERENCE: CRQ000000070148


    ADDITIONAL INFO:
    Previous change did not resolve the high latency/performance issues experienced intermittently at peak traffic times. Migrate service to new upgraded device.
    WebAfrica Helper
    WebAfrica - Your ADSL and Hosting provider. | Follow me on Twitter

  14. #704

    Default

    hopefully this hardware/router upgrade will sort out all the issues we have been seeing during peak times. could you tell us what was upgraded?

  15. #705

    Default

    Switched back to my Afrihost account when I thought Afrihost was having some issues 2 days ago, I'm just glad that I can swap between them, but yea I can honestly say I can't recommend WA to anyone anymore at this stage.
    Hopefully the upgrade fixed the issues.

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