About Us:

We are expanding and looking for candidates who are passionate about all things IT related. You will need to be energetic and be able to work under pressure.
At Unibyte our team is made up of professional experienced IT specialists who have passion. We have a deep understanding and knowledge of technology but keep it simple so that after talking to us the customers understand what we can do to help them and their businesses without baffling them with complicated jargon. At Unibyte we pride ourselves on understanding our clients. Each business big or small and each user is unique yet have the same basic needs.

Desirable Skills:

  • Matric / Grade 12 / National Senior Certificate
  • Degree/Diploma in a relevant field will be an advantage
  • Preferably MCSA/MCSE/A+/N+
  • Cisco / Mikrotik /UBNT /Netgear/3CX
  • 3 – 5 years’ experience in Desktop Support and Networking environments.
  • VOIP Systems
  • Any other telephony experience, PRI’s, gateways, etc.
  • Networking Experience
  • Antivirus and Malware Software
  • Full understanding of EMAIL, POP, SMTP, IMAP.
  • MS Office, Outlook, Word, Excel etc..
  • Computer Assembly
  • Computer Repair
  • Software Installation and Support
  • 1st, 2nd Line Support

Roles and Responsibilities:

  • Assist customers with their IT support problems.
  • Communicate with clients effectively and directly via phone, email and remote diagnostics to identify and resolve client reported issues – in both technical and non-technical roles remotely and onsite when required.
  • Log tickets to keep track of onsite and remote support.
  • Conduct ongoing server monitoring and maintenance to ensure optimal environment
  • Take responsibility for effective delivery of work within clients Service Level Agreement (SLA)
  • Participate in researching online for solutions and problem solving of difficult issues to be resolved.
  • Maintain and update technical knowledge through learning and studying.
  • Effective communication with client’s onsite as well as with our office.
  • Introduce and advise on new technologies and learning new concepts and systems efficiently.
  • Assist client after hours if need be.
  • Assist with returning goods to suppliers for repairs or warranty claims.
  • Providing feedback on resolution of issues.
  • Quality assurance on new implementations.
  • Open to all candidates
  • Personal Skills/Attributes:
  • Must have a good command of English language and be comfortable/confident on the phone.
  • Quick thinker.
  • Fast paced.
  • Ability to think out the box when needed (initiative)
  • Prior experience in any of the tasks listed above will be a big plus.
  • Self-Managed.
  • Good work ethic.
  • Good communication skills.
  • Decision Making.
  • Team player.
  • Innovative & creative thinker.
  • Able to work well under pressure.
  • Reliable & trustworthy.
  • Potential for growth to management position

Preferably a resident of Sandton, Melrose, Edenvale, Bedfordview, East Rand and Northern Suburb’s and surrounds.
Driver's license and own reliable transport is a prerequisite.

Job Type: Full-time
Salary : R Negotiable
Send your CV’s to [email protected]