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Thread: Cell C / Glocell International Roaming

  1. #1

    Default Cell C / Glocell International Roaming

    I called GloCell this morning to activate international roaming for a trip we are doing next week.

    My wife is with Vodacom. She called in and all sorted over the phone within 5 minutes.

    I call in. Turns out I am now waiting for a form to be sent to me, plus I must pay a R5000 deposit and mail back etc.

    Is this a GloCell or Cell C thing?

    Ive complained in the past about GloCell, it would seem every time I ned to deal with them on call centre etc, its painful!!

  2. #2
    Cell C Representative Cell_C's Avatar
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    South Africa
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    Default

    Quote Originally Posted by ozosborne View Post
    I called GloCell this morning to activate international roaming for a trip we are doing next week.

    My wife is with Vodacom. She called in and all sorted over the phone within 5 minutes.

    I call in. Turns out I am now waiting for a form to be sent to me, plus I must pay a R5000 deposit and mail back etc.

    Is this a GloCell or Cell C thing?

    Ive complained in the past about GloCell, it would seem every time I ned to deal with them on call centre etc, its painful!!
    Hi @ozosborne

    Please PM us the number, we will GloCell get in touch with you to assist and provide more clarity on their processes.

    ^BM

  3. #3

    Default

    Quote Originally Posted by Cell_C View Post
    Hi @ozosborne

    Please PM us the number, we will GloCell get in touch with you to assist and provide more clarity on their processes.

    ^BM
    Done. Thanks.

  4. #4

    Default

    Update. I was sorted out by Siyabonga from GloCell. Thanks for the assistance.

  5. #5

    Default

    From last time I did it, for calls and SMS, no need for a deposit.

    For data roaming, Cell C asks a R5000 deposit.

  6. #6

    Default

    Quote Originally Posted by f2wohf View Post
    From last time I did it, for calls and SMS, no need for a deposit.

    For data roaming, Cell C asks a R5000 deposit.
    I was told in order for them to activate any form of international roaming I should pay the R5000 deposit

  7. #7

    Default

    Quote Originally Posted by ozosborne View Post
    Update. I was sorted out by Siyabonga from GloCell. Thanks for the assistance.
    Edit. Still not sorted out. Glo Cell says they are "working" on it. Over a week now and my roaming is still not activated. That's after a 5k deposit and various forms back and forth with plenty e mails and phone calls.

    Why so complicated??

  8. #8
    Cell C Representative Cell_C's Avatar
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    Default

    Hi ozosborne

    We're following up with GloCell regarding the matter.

    ^NS

  9. #9

    Default

    Well this sucks ... was just about to ask to sort this out but R5000 is a rip off. Rather going to just buy a burner sim overseas - seems easier.

  10. #10

    Default

    Quote Originally Posted by ozosborne View Post
    I was told in order for them to activate any form of international roaming I should pay the R5000 deposit
    Probably a Glocell thing then, with Cell C I roam without data and without deposit !

  11. #11

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    Quote Originally Posted by sensual_sloth View Post
    Well this sucks ... was just about to ask to sort this out but R5000 is a rip off. Rather going to just buy a burner sim overseas - seems easier.
    Been back for almost a month now and no response on numerous mails top switch the roaming off and to send information regarding paying the deposit back.

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