Our client is the perfect partner for the South Africa’s small and medium-sized businesses, providing every aspect of computer hardware and software support, coupled with IT Advisory services.

They now require a customer-focused IT Business Support Specialist to join their team who will provide first class geeky customer service and support to customers. The majority of work will be office based.

The IT Business Support Specialist will be responsible for the day to day operational activities of help-desk support, network administration, cloud server administration, business optimization and ERP support.

In addition, the majority of the incumbents time will be spent on project work and ensuring that. Anytime left over time will be spend on maintaining and growing the organisation’s technology infrastructure from both a software and hardware perspective.Roles and Responsibilities (not limited to)

1. Business Reporting
2. ERP and Database Support
3. Training of users
4. Project Management
5. IT Procurement and delivery

In addition: IT Support (remote and on-site)
Problem investigation
Remote Management
Problem diagnosis
Solution implementation
Documentation of actions and findings
Communication with customer throughout process
Escalation of problem where appropriate
Set up of user accounts
Proactive support – on going maintenance and monitoring of systems in accordance with appropriate plans
Installation
Preparation of equipment and services in line with work specification and appropriate deadlines
Implementation of hardware and services through onsite or remote work
Documentation
Ongoing documentation and updating of records regarding supported networks

The IT Business Analyst must display the following critical competencies:

1. Customer Service Centric - demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally.
2. Fast learner with the ability to understand IT policies and actively promote best IT practices in the workplace, able to prioritise and manager several opens cases at the same time.
3. Maintain constructive relationships and demonstrate respect for everyone contacted.
4. Accurately provide and receive information in oral and written communications.
5. Consistently provide ideas, opinions, or information in an articulate, professional way.
Actively listen to others and demonstrate understanding of other points of view.
6. Willingness and ability to adjust to changing conditions or priorities.
7. Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems.

Skills:
1. Organised, thorough, and has great attention to detail.
2. Demonstrated working knowledge of hardware, databases and ERP systems.
3. Advanced knowledge of the Microsoft Office Suite.
4. High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems.
5. Effective oral, electronic and written communication with all levels of the organisation.
6. Does well with minimal “hands on” training and can pick up new skills quickly and can “take the ball and run with it.”
7. Ability to multi-task and can handle frequent interruptions.
8. Can consistently follow protocol and instructions.
9. Document process, procedures, and results.
10. Passionate, optimistic, and has internal inspiration to get things done.

Education & Qualifications:1

Matric
Studying toward an information technology or related degree/diploma
2-4 years in IT or Business Systems.
Experience with business process modelling and business optimisation.
Working knowledge of business processes.
Windows 7, Windows 8, cloud service computing.
Data extraction, data mining, report presentations, advanced Microsoft excel.

Own vehicle and valid driver’s license

Advantageous to your success in providing 1st and 2nd line IT Support:

Experience with MS Windows server 2003/2008/2008 R2/2012 or Small Business Server.
Advanced experience with MS Windows XP/Vista/7/8.3.
Basic Understanding of TP/IP Networking.
Microsoft Office 2003/2007/2010/2013 installation and operating.
Understanding of Microsoft Exchange server 2003/2007/2010/2013.

E-mail CV: - [email protected]