Join us now. It is free, and it takes less than 1 minute to register.
Register now
Subscribe to our daily newsletter. It is free, and it comes with many benefits.


+ Reply to Thread
Results 1 to 6 of 6

Thread: Poor support

  1. #1
    Junior Member
    Join Date
    Nov 2014
    Posts
    4
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default Poor support

    I'm hoping I get better help here. I have logged a few calls about my line that was just getting worse and worse. What was intermittent has now been the norm since the Saturday, speed of 2mb average.

    In my previous correspondence with afrihost I was told it was congestion at the exchange, I was even willing to accept that because my issue was intermittent. Now that the issue is persisting I don't see how that could be valid.

    My current issue though is with the support desk. I logged a call on the Sunday, and after their initial response on Sunday there has been no further correspondence. Worked from home yesterday and it felt like I was trying to use photoshop on a 386.

    Nfp-864-77152

  2. #2
    Grandmaster DeathStrike's Avatar
    Join Date
    Jan 2009
    Location
    Cape Town
    Posts
    2,313
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    you might want to pm one of the afrihost support guys.

    otherwise this thread is where they hang out.

    https://mybroadband.co.za/vb/showthread.php?t=868932

  3. #3
    Junior Member
    Join Date
    Nov 2014
    Posts
    4
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Yeah I thought that would work. AfriFella didn't reply either though

  4. #4
    Afrihost representative AfriGenie's Avatar
    Join Date
    Oct 2014
    Posts
    7,137
    Mentioned
    18 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by lazzyb View Post
    I'm hoping I get better help here. I have logged a few calls about my line that was just getting worse and worse. What was intermittent has now been the norm since the Saturday, speed of 2mb average.

    In my previous correspondence with afrihost I was told it was congestion at the exchange, I was even willing to accept that because my issue was intermittent. Now that the issue is persisting I don't see how that could be valid.

    My current issue though is with the support desk. I logged a call on the Sunday, and after their initial response on Sunday there has been no further correspondence. Worked from home yesterday and it felt like I was trying to use photoshop on a 386.

    Nfp-864-77152


    There is definitely a fault on your DSL line. I've logged a fault for your line with Openserve, you should be getting a SMS with the fault reference information shortly.

    We'll escalate this from our side as quickly as possible!
    "Great Scott!"

  5. #5
    Member
    Join Date
    Sep 2017
    Posts
    14
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    I have logged complaints, sent emails, PM'd Afrihost representatives, spoken to them on the phone... Im still waiting on a reply with feedback to the same issue I've been having for over a week.

    Is afrihost dead?

  6. #6
    Afrihost representative AfriFella's Avatar
    Join Date
    Jun 2015
    Posts
    2,357
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by BirdPerson View Post
    I have logged complaints, sent emails, PM'd Afrihost representatives, spoken to them on the phone... Im still waiting on a reply with feedback to the same issue I've been having for over a week.

    Is afrihost dead?
    We're here. Just had a team building session last night which is why we were quiet. As mentioned on the other threads, I'll respond to your PM.
    "And that's why you always leave a note..."

+ Reply to Thread

Similar Threads

  1. Poor Afrihost support
    By benitok in forum ADSL and VDSL Discussions
    Replies: 7
    Last Post: 11-01-2016, 05:44 PM
  2. Poor Iburst technical support
    By jtiago in forum Rain LTE-A and Mobile Data
    Replies: 4
    Last Post: 14-09-2015, 08:51 PM
  3. Poor Webafrica Support: Who is better?
    By johanhorak in forum General Broadband Discussions
    Replies: 5
    Last Post: 01-02-2015, 11:56 AM
  4. Poor support from Webafrica
    By ands45 in forum ADSL and VDSL Discussions
    Replies: 12
    Last Post: 04-11-2009, 02:34 PM
  5. Poor support from AXXESS
    By Velenoso in forum ADSL and VDSL Discussions
    Replies: 0
    Last Post: 28-04-2009, 10:20 PM

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •