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Thread: Afrihost - We are very cross with you

  1. #76
    Grandmaster RedViking's Avatar
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    Quote Originally Posted by AfriMan View Post
    Awesome - thanks so much
    Issue got resolved via your help desk. Cheers

  2. #77
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    Quote Originally Posted by rakabos3 View Post
    Lol

    Its nice to see how Afrihost has a new thing of blaming their customers for their own incompetence
    I don't think it is fair. I don't say there are no issues, but when someone is trying their best to help you and you don't want to be helped, how are they suppose to help you. Allot of issues can be resolved if the 'customer' also change their attitude. It is very difficult to work with someone who keeps on pulling their panties over their face.

  3. #78
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by rakabos3 View Post
    Lol

    Its nice to see how Afrihost has a new thing of blaming their customers for their own incompetence
    I think it's pretty straightforward. We're here to help, and we've been engaging all the way. But if you're intentionally abusing the platform to make a statement, it literally helps no-one and it actually hurts other clients who also want to have their issue heard.
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  4. #79
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    Quote Originally Posted by RedViking View Post
    Issue got resolved via your help desk. Cheers
    Amazing - glad to hear it
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  5. #80

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    Quote Originally Posted by AfriMan View Post
    I think it's pretty straightforward. We're here to help, and we've been engaging all the way. But if you're intentionally abusing the platform to make a statement, it literally helps no-one and it actually hurts other clients who also want to have their issue heard.
    You are missing the point entirely

    Afrihost customers should have the right to see what other people go through.

  6. #81
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by Thor View Post
    Still no resolving happening.
    You were called twice last night and the guy you spoke to last night told you this could only be resolved today. We've tried to contact you again this morning.

    It's not humanly possible to assist you more than we are, honestly.
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  7. #82
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    Quote Originally Posted by rakabos3 View Post
    You are missing the point entirely

    Afrihost customers should have the right to see what other people go through.
    I think that's for them to decide. If you're bombarding the platform and every channel, it's kinda like you're deciding for them. And if I was a client who is trying to be heard above that noise, I wouldn't be too happy - which some of our clients have expressed.

    Have your say, by all means, but then let's have a conversation.
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  8. #83
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    Quote Originally Posted by AfriMan View Post
    That's pretty strange, you should definitely receive the replies directly in your inbox. Can you PM so we can take a look?
    I have sent a HELP sms for a call back...none received after 3 days. I've sent 2 emails to one of your support guys (have his name), no feedback since 3 days ago. When I call the on your website and select sales, I first get told I am number 2 in the queue, then get told I am number 2x. Your 'online help' has not worked in the past week..there is NEVER anyone available to help. WHAT IS GOING ON AT AFRIHOST SIR??? I am just trying to get some info with regards to a new service!?

  9. #84
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by Salt View Post
    I have sent a HELP sms for a call back...none received after 3 days. I've sent 2 emails to one of your support guys (have his name), no feedback since 3 days ago. When I call the on your website and select sales, I first get told I am number 2 in the queue, then get told I am number 2x. Your 'online help' has not worked in the past week..there is NEVER anyone available to help. WHAT IS GOING ON AT AFRIHOST SIR??? I am just trying to get some info with regards to a new service!?
    That's pretty horrible, I am sorry about that. Drop me a PM and I'll answer any questions you have or have a sales consultant give you a call ASAP.
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  10. #85
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    Quote Originally Posted by AfriMan View Post
    That's pretty horrible, I am sorry about that. Drop me a PM and I'll answer any questions you have or have a sales consultant give you a call ASAP.
    Sent you a PM at 10:23AM this morning.

  11. #86
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    All I am seeing - Whomever cries the loadest, should get helped first...

  12. #87

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    Quote Originally Posted by SharkBait View Post
    All I am seeing - Whomever cries the loadest, should get helped first...
    Or floods every related thread

  13. #88

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    Quote Originally Posted by Salt View Post
    Sent you a PM at 10:23AM this morning.
    Did you manage to get assisted?
    "And that's why you always leave a note..."

  14. #89

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    So I had a similar issue, this thread/ forum didnt resolve it, nor did any calls to support, nor did any facebook posts. I went into their office and demanded a solution, I was assisted by a gentleman named Khutso. He finally found the fault on their side and managed to resolve.

    Problem is all these contacts are willing to listen but not understand. They make their own assumptions and thus can never resolve the issue. Afrihost its simple, stop being so arrogant, listen to your clients and understand what is being said.

  15. #90
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    Quote Originally Posted by 3rds View Post
    So I had a similar issue, this thread/ forum didnt resolve it, nor did any calls to support, nor did any facebook posts. I went into their office and demanded a solution, I was assisted by a gentleman named Khutso. He finally found the fault on their side and managed to resolve.

    Problem is all these contacts are willing to listen but not understand. They make their own assumptions and thus can never resolve the issue. Afrihost its simple, stop being so arrogant, listen to your clients and understand what is being said.
    I agree with you depending on the circumstances and how well you explain the citiation. I have an issue with my line throgh another ISP. ISP sends me to Telkom, Telkom comes out and sends me to the ISP. The problem will never get resolved as none of the parties will ever 'waist' time to find a solution. The one blames the other, and it goes back and forth. The client is caught in the middle.

    My only option now is to literally move to a place where there is an alternative. The problem with these ISP's is (specially in the case of ADSL which gets 'managed' by telkom), they all work from behind a computer, if problem cannot be found on the screen in front of them, then there is no solution or it is left for another company to solve. I wish service providers had their own professional technicians who could go out and investigate.

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