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Thread: Webafrica Service is dismal!

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    Super Grandmaster Deadmanza's Avatar
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    Default Webafrica Service is dismal!

    Hi All,

    Signed up for this offer through WA and the service has been shyte!

    Where can I complain in the hopes of someone getting off there arse and assisting me in getting my router delivered?

    Thanks!

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    When did you sign up? The router takes 5 working days to be delivered. I was also disappointed when I heard it took so long, when TakeAlot can deliver next day usually.

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    Which areas?

    I helped a client (really OLD) to sign up for RAIN. No ADSL/Fibre near there YET.

    Applied late Wed. Submitted scans requested. Logged in online as instructed. I kept the person on the phone for the most part. The router was delivered Fri morning. That was in Sept.

    Also as per the gent's request I have been added to query etc. I refused permission to alter/add services without him present or he would have added that too.

    But now at least if he has a problem I can talk to WA, coz as the gent says:"I don't understand the internet stuff, that's your job"
    The_Librarian:V have a sexy voice
    Ockie:She does actually........................for a woman.

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    Super Grandmaster Deadmanza's Avatar
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    Quote Originally Posted by envo View Post
    When did you sign up? The router takes 5 working days to be delivered. I was also disappointed when I heard it took so long, when TakeAlot can deliver next day usually.
    Signed up last week. Wednesday.

    I hadn't even received a call from digital planet to deliver my router, I had to phone them this morning. All the while Webafrica keeps telling me to be patient.

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    Quote Originally Posted by Deadmanza View Post
    Hi All,

    Signed up for this offer through WA and the service has been shyte!

    Where can I complain in the hopes of someone getting off there arse and assisting me in getting my router delivered?

    Thanks!
    Hello

    I am here - and ready to help - Please DM your account details - on standby for you

    Dismal is something we know we can change - we look forward to your most valued DM and thank you for your efforts
    WebAfrica Helper
    WebAfrica - Your ADSL and Hosting provider. | Follow me on Twitter

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    Quote Originally Posted by Deadmanza View Post
    Signed up last week. Wednesday.

    I hadn't even received a call from digital planet to deliver my router, I had to phone them this morning. All the while Webafrica keeps telling me to be patient.
    Strange how they give different people different service.
    Applied Wed afternoon. Thurs afternoon I got a call from DP.

    I have a few 65+ aged clients that I have helped with getting RAIN after iburst closed.

    Maybe I got teleconsultants that are happy doing their work?
    Last edited by Venomous; 03-10-2017 at 01:10 PM.

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    Super Grandmaster Deadmanza's Avatar
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    Quote Originally Posted by Venomous View Post
    Strange how they give different people different service.
    Applied Wed afternoon. Thurs afternoon I got a call from DP.

    I have a few 65+ clients that I have helped with getting RAIN after iburst closed.

    Maybe I got teleconsultants that are happy doing their work?
    You must have been lucky... Well messaging WebAfrica Helper now.

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    Quote Originally Posted by Venomous View Post
    Strange how they give different people different service.
    Applied Wed afternoon. Thurs afternoon I got a call from DP.

    I have a few 65+ clients that I have helped with getting RAIN after iburst closed.

    Maybe I got teleconsultants that are happy doing their work?
    I think the big difference here is you phone in, while the OP might have only signed up online and/or via email?

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    Super Grandmaster Deadmanza's Avatar
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    Quote Originally Posted by envo View Post
    I think the big difference here is you phone in, while the OP might have only signed up online and/or via email?
    Yep signed up online.

    Really don't see that being a reason for my experience.

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    Quote Originally Posted by Deadmanza View Post
    Yep signed up online.

    Really don't see that being a reason for my experience.
    Nope should not make a difference.

    The calls are to the benefit of old people, so the folks can hear the details nothing else really.

    I did speak to someone to confirm they have the scanned Rica docs. As they want that and the online login/confirmation done before digital planet gets involved.
    The_Librarian:V have a sexy voice
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    Quote Originally Posted by WebAfrica Helper View Post
    Hello

    I am here - and ready to help - Please DM your account details - on standby for you

    Dismal is something we know we can change - we look forward to your most valued DM and thank you for your efforts
    I do need a test done at another site as the edge of the signal coverage runs right on the front of that building. They will be happy with 5-10meg. They don't need a blue train.

    Any suggestions or assistance in that regard?

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    Super Grandmaster Deadmanza's Avatar
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    Quote Originally Posted by Venomous View Post
    I do need a test done at another site as the edge of the signal coverage runs right on the front of that building. They will be happy with 5-10meg. They don't need a blue train.

    Any suggestions or assistance in that regard?
    Not sure you are going to get a response. I messaged him a moment after his post and as yet, nothing...

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    I ordered on Friday, got called by dp yesterday(Monday) Router just delivered now Tuesday....

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    Super Grandmaster Deadmanza's Avatar
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    Quote Originally Posted by cavedog View Post
    I ordered on Friday, got called by dp yesterday(Monday) Router just delivered now Tuesday....
    See that is the service I was hoping for.

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    Quote Originally Posted by Deadmanza View Post
    Not sure you are going to get a response. I messaged him a moment after his post and as yet, nothing...
    I can only hope.





    ....it could mean more business for them.
    The_Librarian:V have a sexy voice
    Ockie:She does actually........................for a woman.

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