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Thread: No response form Afrihost.

  1. #16

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    Quote Originally Posted by AfriFella View Post
    Which lies are you referring to?
    https://mybroadband.co.za/vb/showthr...fy-debit-order

  2. #17

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    Quote Originally Posted by AfriFella View Post
    Your payment details.
    Get someone competent please, you don't seem up to speed with your platform.

  3. #18

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    Quote Originally Posted by Thor View Post
    Get someone competent please, you don't seem up to speed with your platform.
    We are working on this, and we'll complete the verification as quickly as possible.
    "Great Scott!"

  4. #19
    Super Grandmaster Deadmanza's Avatar
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    Quote Originally Posted by Thor View Post
    Get someone competent please, you don't seem up to speed with your platform.
    God you are a pathetic little shyte. Would tell you to get stuffed if I was afrihost.

  5. #20

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    Quote Originally Posted by Deadmanza View Post
    God you are a pathetic little shyte. Would tell you to get stuffed if I was afrihost.
    Thanks for the info, @Deadmamza

  6. #21

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    Quote Originally Posted by AfriGenie View Post
    We are working on this, and we'll complete the verification as quickly as possible.
    Reply to my ticket then.

    Your words on here means nothing. It's empty. All for show.

  7. #22

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    Quote Originally Posted by Thor View Post
    Reply to my ticket then.

    Your words on here means nothing. It's empty. All for show.
    The interest in our Fixed Wireless promotion has been massive, and our Team is having to process quite a lot of manual payment verifications. It's definitely a priority for us to get this done as quickly as possible!
    "Great Scott!"

  8. #23

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    Quote Originally Posted by AfriGenie View Post
    The interest in our Fixed Wireless promotion has been massive, and our Team is having to process quite a lot of manual payment verifications. It's definitely a priority for us to get this done as quickly as possible!
    My ticket is 3 days old.

    Stop your excuses.

  9. #24

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    Quote Originally Posted by Thor View Post
    My ticket is 3 days old.

    Stop your excuses.
    You should get a response soon then, that is their usual response time for anything

  10. #25
    Afrihost Representative AfriMan's Avatar
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    Rivonia, Johannesburg
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    Quote Originally Posted by Thor View Post
    My ticket is 3 days old.

    Stop your excuses.
    We know we're taking a little longer than we'd like responding to tickets. Our team actually worked through the night to clear as much of the backlog as they could and they're doing so again.

    We'll do our best to help you as soon as we can
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  11. #26
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by dj2381 View Post
    You should get a response soon then, that is their usual response time for anything
    We generally aim to reply to tickets in a few hours, so we're definitely not happy for anything longer to become the norm.

    We're busy integrating new trainees into the support floor, and we still have more in training, so we do expect this will be much better.
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  12. #27

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    Quote Originally Posted by AfriMan View Post
    We generally aim to reply to tickets in a few hours, so we're definitely not happy for anything longer to become the norm.

    We're busy integrating new trainees into the support floor, and we still have more in training, so we do expect this will be much better.
    I've never had a ticket answered in less than a week and after making a fuzz on mybroadband.

    My tickets are still not responded to and my order is still awaiting confirmation from a non existent debit order your "qualified" devs suposably "fixed" yesterday.

  13. #28
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by Thor View Post
    I've never had a ticket answered in less than a week and after making a fuzz on mybroadband.

    My tickets are still not responded to and my order is still awaiting confirmation from a non existent debit order your "qualified" devs suposably "fixed" yesterday.
    That may be your experience, and I am sorry for that, but I really don't believe that's the general experience our clients have.

    What's the reference for your ticket?

    Our developers are very qualified - they actually presented one of the keynote presentations at the SA PHP conference - so they are very highly regarded in the development community. So they really put in a lot of work, and they are a very dedicated bunch of guys
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

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