Join us now. It is free, and it takes less than 1 minute to register.
Register now
Subscribe to our daily newsletter. It is free, and it comes with many benefits.


+ Reply to Thread
Page 7 of 7 FirstFirst ... 34567
Results 91 to 97 of 97

Thread: Official Gridhost thread

  1. #91
    Master WAslayer's Avatar
    Join Date
    May 2011
    Location
    Cape Town
    Posts
    815
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by 1-grid View Post
    If you are unable to log tickets via the customer zone then I request that you send me your account details to replicate it. I was able to log a ticket perfectly so it might be an isolated issue.
    You being able to log a ticket successfully does not say much either.. I gave you the response headers from your server, clearly showing that there is an issue at the time I wanted to submit a ticket.. You replicating the issue will not move this forward in anyway.. You will end up, hopefully, getting the same error as I did.. After which you will need to have your System Administrator investigate further anyway.. Or, you will be unable to replicate, tell me there is nothing wrong and 1-grid will carry on like nothing is wrong while I am still unable to log a ticket..

    Let's skip the wasted time You can pass the diagnostic information I added to your Systems Administrators and have them investigate the webserver access logs/php logging and why the script submitticket.php?step=2 failed seemingly failed to execute accordingly.. I will PM you the email address on my account so that your System Administrator has the affected account for his/her investigation..
    Bleep bab beee boo ba beeebeee boo boda bab..

  2. #92
    Master WAslayer's Avatar
    Join Date
    May 2011
    Location
    Cape Town
    Posts
    815
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by 1-grid View Post
    If you are unable to log tickets via the customer zone then I request that you send me your account details to replicate it. I was able to log a ticket perfectly so it might be an isolated issue.
    I was able to log my ticket now with exactly the same content as on Saturday. Maybe it had something to do with the fact the my 2 password reset emails took one hour and nearly two hours to be delivered from your server that day..
    Bleep bab beee boo ba beeebeee boo boda bab..

  3. #93
    Member
    Join Date
    Aug 2013
    Location
    Centurion
    Posts
    19
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    The 1-grid portal takes forever to load. If you do manage to log in you are confronted with "NO RESULTS TO DISPLAY: CONNECTION TIMED OUT AFTER 30000 MILLISECONDS" when you try to do anything. Of course this would not have been necessary in the first place if the DNS entries for some of our domains have now suddenly reverted to settings used many years ago. No need for a reply, just wanted to let you know the service sucks compared to the WA days.

  4. #94
    Gridhost representative Gridhost's Avatar
    Join Date
    Nov 2009
    Posts
    39
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)

    Default

    Please accept our sincere apologies for the inconvenience. Should you have any questions you are more than welcome to PM me.

  5. #95
    Senior Member
    Join Date
    Dec 2007
    Posts
    215
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Default

    @Gridhost what does one have to do get any form of support. Actual, real support (several months of trying the usual methods have all failed miserably)?

    And you somehow missed a new discussion related entirely to your organisation?

  6. #96
    Grandmaster
    Join Date
    May 2010
    Location
    Cape Town
    Posts
    1,236
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    All they are good at is apologizing. Have no idea why anyone uses these sharks.

  7. #97
    Junior Member
    Join Date
    Apr 2018
    Posts
    6
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Default

    @lupedelupe I was advised that there was a DNS issue on Friday which caused a lot of inbound contacts which impacted response times across the board. I was not in the office last week but I don't believe the the call queues has been that high recently. If for any reason you cannot get through at the time where we can confirm it is low then we would appreciate it if you could PM the number you are calling from. It may point to a problem that we can escalate to our upstream provider. You are more than welcome to send your query to me as well. Can assist where I can or send it over to those who is able to help.

+ Reply to Thread
Page 7 of 7 FirstFirst ... 34567

Similar Threads

  1. Official HTC One thread
    By HTC SA in forum Android
    Replies: 2212
    Last Post: 19-11-2015, 12:16 PM
  2. The Official official thread
    By PC Direct in forum Off Topic
    Replies: 3
    Last Post: 04-04-2010, 09:07 PM
  3. The Official Unofficial Official Thread
    By Bizkit87 in forum Off Topic
    Replies: 28
    Last Post: 14-05-2009, 04:06 PM
  4. The Official thread of the official threads
    By Lino in forum Off Topic
    Replies: 5
    Last Post: 24-04-2008, 08:22 AM
  5. Replies: 16
    Last Post: 24-04-2007, 06:12 PM

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •