Join us now. It is free, and it takes less than 1 minute to register.
Register now
Subscribe to our daily newsletter. It is free, and it comes with many benefits.


+ Reply to Thread
Page 44 of 44 FirstFirst ... 344041424344
Results 646 to 652 of 652

Thread: Luno Support and Queries Thread

  1. #646
    Luno Representative
    Join Date
    Jan 2017
    Location
    The Blockchain
    Posts
    335
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by Duvane View Post
    I am unable to cancel a pending order.

    I placed a buy order yesterday. The BTC price went passed my buy price twice and the order was not filled.
    I am also unable to cancel the order even though it appears as a pending order.

    When I try to canel the pending order the prompt says,
    "Cannot stop unknown or pending order."

    I cannot access my funds either. I've requested assistance via the support inbox as well as social media. Apart from 1 message asking for screenshots, it has been radio silence from Luno.

    Help?

    Attachment 537535

    Hi Duvane,

    We're always happy to help. The screenshots will just help us hyperfocus on exactly where the issue lies. Please send them through as soon as possible and we'll respond via our offcial support channel

  2. #647
    Junior Member
    Join Date
    Jul 2018
    Posts
    3
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by Lunomoney View Post
    Hi Duvane,

    We're always happy to help. The screenshots will just help us hyperfocus on exactly where the issue lies. Please send them through as soon as possible and we'll respond via our offcial support channel
    Hi there..
    I sent through the screenshots immediately. Its been more than 24hours and all my funds are tied up. Can't buy, sell or withdraw. Less than ideal...

    No update on the issue or response from the support personnel either.

  3. #648
    Luno Representative
    Join Date
    Jan 2017
    Location
    The Blockchain
    Posts
    335
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by Duvane View Post
    Hi there..
    I sent through the screenshots immediately. Its been more than 24hours and all my funds are tied up. Can't buy, sell or withdraw. Less than ideal...

    No update on the issue or response from the support personnel either.
    Sorry to hear. Please provide your ticket number

  4. #649
    Junior Member
    Join Date
    Jul 2018
    Posts
    3
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by Lunomoney View Post
    Sorry to hear. Please provide your ticket number
    #471474

  5. #650
    Junior Member
    Join Date
    Jul 2018
    Posts
    2
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Hello there. I have a major problem with Luno. My account is blocked and they are not responding. This is frustrating to the maximum.
    Ticket number 473198
    Last edited by Thabang123; 21-07-2018 at 02:59 PM.

  6. #651
    Super Grandmaster saor's Avatar
    Join Date
    Feb 2012
    Location
    CPT
    Posts
    16,088
    Mentioned
    10 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by Thabang123 View Post
    Hello there. I have a major problem with Luno. My account is blocked and they are not responding. This is frustrating to the maximum.
    Ticket number 473198
    How long you been waiting for a response?

  7. #652
    Junior Member
    Join Date
    Jul 2018
    Posts
    2
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Angry

    Quote Originally Posted by saor View Post
    How long you been waiting for a response?
    Since Thursday evening and I am stuck, not trading for this long.

+ Reply to Thread
Page 44 of 44 FirstFirst ... 344041424344

Similar Threads

  1. Luno Support
    By Deadmanza in forum Cryptocurrency and Blockchain
    Replies: 40
    Last Post: 04-05-2018, 08:17 AM
  2. Luno will not support Bitcoin Gold
    By Newsfeed in forum Broadband and IT News
    Replies: 14
    Last Post: 25-10-2017, 10:11 PM
  3. Replies: 35
    Last Post: 24-11-2011, 02:00 PM
  4. Technical Support / Queries use your ISP ?
    By KinsZA in forum General Broadband Discussions
    Replies: 0
    Last Post: 01-01-2008, 05:27 PM
  5. T_L's Jobhunting Support Thread
    By geekchick in forum Off Topic
    Replies: 36
    Last Post: 24-01-2007, 10:06 AM

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •