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Thread: Luno Support and Queries Thread

  1. #631
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    Quote Originally Posted by jnvdh06 View Post
    How do I delete my Luno account?
    Hi, if you want to delete your account you will need to submit an account closure request via a ticket

  2. #632
    Lucky Shot AstroTurf's Avatar
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    See phishing via sms now.

  3. #633
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    Quote Originally Posted by AstroTurf View Post
    See phishing via sms now.
    Thanks for letting us know, please can you send this screenshot to [email protected] so that we can look into it.

  4. #634
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    Don't know if this has been mentioned. When withdrawing money it now adds the R8.50 fee separately. The page however still says you have to add it to your withdraw amount.

  5. #635
    Senior Member bwana's Avatar
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    Quote Originally Posted by AstroTurf View Post
    See phishing via sms now.
    Just received the same SMS... and I don't have a Luno account.
    "Le mieux est l'ennemi du bien." FM Arouet
    "All that is necessary for the triumph of evil is for good men to do nothing." Edmund Burke
    "Never argue with an idiot. They drag you down to their level, then beat you with experience" Unknown
    Even duct tape can’t fix stupid… but it can muffle the sound

  6. #636
    Super Grandmaster saor's Avatar
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    Quote Originally Posted by Lunomoney View Post
    Thanks for letting us know, please can you send this screenshot to [email protected] so that we can look into it.
    Glad you're still around...was wondering if you were still here. Sure we'll see more of you once the market swings up again .

  7. #637
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    Hi Guys,

    So this is probably a daft question, but how do i work out exactly how much Eth to pay a person.
    For example - I purchase an item for R13 999 from someone. How do I work out how much eth to send so that
    when he withdraws into rands from Luno.....he gets his R13 999 ? On two occasions i have tried to pay guys using
    crypto transactions and both times they have told me that I had short paid. So obviously the withdrawal fees etc were for my account, but how do i account for that when transferring ethereum to the seller ?

    thanks a million for your time.

    SB

  8. #638
    Super Grandmaster saor's Avatar
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    Quote Originally Posted by SilverBullet View Post
    how much Eth to pay a person.
    For example - I purchase an item for R13 999 from someone. How do I work out how much eth to send so that
    when he withdraws into rands from Luno.....he gets his R13 999 ?

    Open Luno and go to the SELL section and enter an amount of ETH until its at R13 999.
    Then add an extra hundred Rand or something to cover the price fluctuations.

    Usually with crpyto payment you're given an ETH amount that's valid for a few hours or something, tho obviously with this volatility it's harder.

  9. #639
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    Quote Originally Posted by saor View Post
    Open Luno and go to the SELL section and enter an amount of ETH until its at R13 999.
    Then add an extra hundred Rand or something to cover the price fluctuations.

    Usually with crpyto payment you're given an ETH amount that's valid for a few hours or something, tho obviously with this volatility it's harder.
    Thank you Soar, will give it a bash and see how it goes. Much appreciated

  10. #640
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    Quote Originally Posted by AstroTurf View Post
    See phishing via sms now.
    Thanks for letting us know, we are aware of this issue and are investigating thoroughly. Please forward this screenshot to [email protected]. Please note you won’t get a reply from this email. If you have further questions, please reach out to [email protected] directly.

  11. #641
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    That's just a reminder to include in your personal calculation when withdrawing. For example, should you wish to withdraw R50, R8.50 of that will be deducted automatically

  12. #642
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    Name:  IMG_0305.PNG
Views: 67
Size:  68.9 KB
    New phishing attempt.

  13. #643
    Super Grandmaster saor's Avatar
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    Quote Originally Posted by alternate View Post
    New phishing attempt.
    Forward pic to [email protected]

  14. #644
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    Quote Originally Posted by alternate View Post
    Name:  IMG_0305.PNG
Views: 67
Size:  68.9 KB
    New phishing attempt.
    Please forward this screenshotl to [email protected]

  15. #645
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    I am unable to cancel a pending order.

    I placed a buy order yesterday. The BTC price went passed my buy price twice and the order was not filled.
    I am also unable to cancel the order even though it appears as a pending order.

    When I try to canel the pending order the prompt says,
    "Cannot stop unknown or pending order."

    I cannot access my funds either. I've requested assistance via the support inbox as well as social media. Apart from 1 message asking for screenshots, it has been radio silence from Luno.

    Help?

    Name:  20180718_080129.jpg
Views: 36
Size:  100.0 KB

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