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Thread: Luno Support and Queries Thread

  1. #646
    Luno Representative
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    Quote Originally Posted by Duvane View Post
    I am unable to cancel a pending order.

    I placed a buy order yesterday. The BTC price went passed my buy price twice and the order was not filled.
    I am also unable to cancel the order even though it appears as a pending order.

    When I try to canel the pending order the prompt says,
    "Cannot stop unknown or pending order."

    I cannot access my funds either. I've requested assistance via the support inbox as well as social media. Apart from 1 message asking for screenshots, it has been radio silence from Luno.

    Help?

    Attachment 537535

    Hi Duvane,

    We're always happy to help. The screenshots will just help us hyperfocus on exactly where the issue lies. Please send them through as soon as possible and we'll respond via our offcial support channel

  2. #647
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    Quote Originally Posted by Lunomoney View Post
    Hi Duvane,

    We're always happy to help. The screenshots will just help us hyperfocus on exactly where the issue lies. Please send them through as soon as possible and we'll respond via our offcial support channel
    Hi there..
    I sent through the screenshots immediately. Its been more than 24hours and all my funds are tied up. Can't buy, sell or withdraw. Less than ideal...

    No update on the issue or response from the support personnel either.

  3. #648
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    Quote Originally Posted by Duvane View Post
    Hi there..
    I sent through the screenshots immediately. Its been more than 24hours and all my funds are tied up. Can't buy, sell or withdraw. Less than ideal...

    No update on the issue or response from the support personnel either.
    Sorry to hear. Please provide your ticket number

  4. #649
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    Quote Originally Posted by Lunomoney View Post
    Sorry to hear. Please provide your ticket number
    #471474

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