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Thread: from IBURST to AFRIHOST HELL!

  1. #31
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by j4ck455 View Post
    This all dates back to 2017-04-06 when I applied for the Vumatel FTTH migration and the service agent responses I mentioned above were both on 2017-05-12.

    Based on the number of recent complaint threads on MyBB, I'm sure there are more recent fires that you can fight and use to train Afrihost support staff.

    I have not experienced any rudeness from Afrihost staff.
    We'e always interested in any learning we can draw. We'll definitely be looking through our interactions to look for areas to improve and delight our clients.
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

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    who advertised that. where?

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    so where is our r599 for 100gb then?

    https://mybroadband.co.za/news/wirel...customers.html

    sofar as i know, data gets cheaper with time not cost more and we get less.

  4. #34
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by Napalm View Post
    so where is our r599 for 100gb then?

    https://mybroadband.co.za/news/wirel...customers.html

    sofar as i know, data gets cheaper with time not cost more and we get less.
    Were busy investigating the cases reported her to see why the migration didn't seemingly go according to the rules agreed on. We'll definitely give feedback ASAP
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

  5. #35
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    Hi Afriman. Thats why my package of R199 is correct. But i have the emails where i asked Iburst/Rain about the commercial offerings as stated on that website.

    I even inquired on the double data rate.. which they called me back on and stated .. there's no use for me to now take out a new contract to get the double data rate "i was still on the 100gb early connect". Stated when commercial offering eventually come out. I'll have those options and cheaper rates and double data.

    They said we'll have the benefits.. Compared to say.. Someone joining rain directly or via another ISP.

  6. #36
    Afrihost Representative AfriMan's Avatar
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    Quote Originally Posted by Napalm View Post
    Hi Afriman. Thats why my package of R199 is correct. But i have the emails where i asked Iburst/Rain about the commercial offerings as stated on that website.

    I even inquired on the double data rate.. which they called me back on and stated .. there's no use for me to now take out a new contract to get the double data rate "i was still on the 100gb early connect". Stated when commercial offering eventually come out. I'll have those options and cheaper rates and double data.

    They said we'll have the benefits.. Compared to say.. Someone joining rain directly or via another ISP.
    I'm a bit confused - so let's keep talking on PM.
    If AfriMan says it, it is so!

    If you asked an excellent question, please post on Answers!

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