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Thread: Stuck in a weird MTN ground hog day

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    Default Stuck in a weird MTN ground hog day

    In desperation I turn to the greater community for advice. What recourse does a person have if you cannot fix a major billing issue? Is there someone at MTN who will eventually pick up that a customer as escalated the same issue five times?

    I ‘upgraded’ to a sim only contract in March. Ever since I am being charged as if I took a handset.

    I log an issue with customer care. I get an sms that it has been escalated. I get an sms that the issue is resolved. End of the month I get charged as before.

    Asking the shop that did the upgrade to assist has been met with the same result. Escalated, resolved, nope. I now have a rather impressive collection of mostly unanswered emails, a nice collection of sms’s and higher blood pressure.

    Any advice?

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    Are you in joburg?
    Mtn HQ is on 14th avenue, roodepoort.
    The_Librarian:V have a sexy voice
    Ockie:She does actually........................for a woman.

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    Super Grandwizard ginggs's Avatar
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    Quote Originally Posted by Bear911 View Post
    I log an issue with customer care. I get an sms that it has been escalated. I get an sms that the issue is resolved. End of the month I get charged as before.
    Go to your bank, reverse the debit orders, someone from MTN will call you soon. Have the reference numbers handy.

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    Thanks for the suggestions. Roodepoort is a hell of a drive but not impossible. Reversing the debit will probably interrupt my service, which I need for business. But if it is the only option then so be it. Never thought a cell company could have worse customer care than Telkom.

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    Pop me a PM, I'll see what I can do to help.
    Avada Kedavra!

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