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Thread: Rain - Time frame log

  1. #1
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    Default Rain - Time frame log

    Ok,

    So i thought i would keep a time frame of when and how i do with rain to give you a rough idea of their current service delivery.

    Signed up: 23 June 2018
    Ordered sim: 23 June 2018
    email query sent: 23 June 2018 (17h05)
    Email response received: 23 June 2018 (17h35)
    Currier sms received: 25 July 2018 (RAM Currier, delivery scheduled for 8am - 5pm today)
    Sim received: 25 July 2018
    Sim activation: 25 July 2018
    Speed results (Toti):

    PING: 30
    Jitter: 2
    Download: 57.2Mbps
    Upload: 13,1Mbps

    Follow up......

    2nd email query sent: 24 June 2018 (16h22)
    2nd email query received: 24 June 2018 (16h57)

    Online chat question: what speeds can i receive (Address was given)
    Online chat answer: You can expect speeds equivalent to that of a 4G mobile networks.
    Online chat question: i still dont know what speeds i will receive
    Online chat answer: You can expect speeds equivalent to that of a 4G mobile networks.

    experience so far:

    email support: Great
    Online chat: poor
    Phone support: average
    Speed: excellent
    Last edited by snail; 26-07-2018 at 09:43 AM. Reason: Updates

  2. #2
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    Default

    Wow this is awesome

  3. #3
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    Default

    process complete.
    Last edited by snail; 26-07-2018 at 09:43 AM.

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