Join us now. It is free, and it takes less than 1 minute to register.
Register now
Subscribe to our daily newsletter. It is free, and it comes with many benefits.


+ Reply to Thread
Results 1 to 6 of 6

Thread: Help diagnosing internet issue.

  1. #1
    Junior Member
    Join Date
    Aug 2018
    Posts
    2
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default Help diagnosing internet issue.

    Hi all, new member here.

    So this started about a year ago, my internet would be stable at around 600kbps and then drop and come back at around 250kbps. No amount of restarting the router would fix this (some mornings it would just be back to 600kbps) however, removing the filter from the home phone and then dialing my home number would drop my internet and it would magically come back at 600kbps.

    Unfortunately, this only last for 2 or 3 hours before it drops and comes back at 250kbps, for some reason it does not drop when it is on 250kbps.

    When it's fine:
    Upstream Downstream
    Current Rate (Kbps) 508 6394
    Max Rate (Kbps) 568 10320
    SNR Margin (dB) 6.3 6.3
    Line Attenuation (dB) 20 31.5
    Errors (Pkts) 0 0


    When it drops:
    Upstream Downstream
    Current Rate (Kbps) 474 6393
    Max Rate (Kbps) 281 4744
    SNR Margin (dB) 101.6 -0.9
    Line Attenuation (dB) 20.6 32.5
    Errors (Pkts) 0 0

    When it comes back:
    Upstream Downstream

    Current Rate (Kbps) 142 2403
    Max Rate (Kbps) 142 2508
    SNR Margin (dB) 5.9 6
    Line Attenuation (dB) 26.1 38.5
    Errors (Pkts) 0 0


    Any idea what is causing this?
    Last edited by Lionnell; 11-08-2018 at 10:42 AM.

  2. #2
    Member
    Join Date
    Nov 2008
    Posts
    37
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Noisy phone line, look at the vast difference between SNR Margin. Could be corroded phone line connection, suggest you also try a new ADSL Filter

  3. #3
    Super Grandmaster DrJohnZoidberg's Avatar
    Join Date
    Jul 2006
    Location
    Table View
    Posts
    20,451
    Mentioned
    5 Post(s)
    Tagged
    0 Thread(s)

    Default

    Ye that looks like bad copper, really bad copper. Complain to Telkom about a noisy phone line.
    Quote Originally Posted by Zolani99 View Post
    The atheists won't be forced to bow their heads, they can just imagine themselves burning in hell.

  4. #4
    Super Grandmaster Jack Marlow's Avatar
    Join Date
    Jul 2008
    Posts
    25,716
    Mentioned
    6 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by DrJohnZoidberg View Post
    Ye that looks like bad copper, really bad copper. Complain to Telkom about a noisy phone line.
    But first replace the segment from where it comes into your home to the Modem and phone... otherwise they may want to bill for that.

  5. #5
    Junior Member
    Join Date
    Aug 2018
    Posts
    2
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by Nigel13 View Post
    Noisy phone line, look at the vast difference between SNR Margin. Could be corroded phone line connection, suggest you also try a new ADSL Filter
    Quote Originally Posted by DrJohnZoidberg View Post
    Ye that looks like bad copper, really bad copper. Complain to Telkom about a noisy phone line.
    Quote Originally Posted by Jack Marlow View Post
    But first replace the segment from where it comes into your home to the Modem and phone... otherwise they may want to bill for that.
    Thanks for the replies.

    Guess i am in for a battle with Telkom :/

  6. #6

+ Reply to Thread

Similar Threads

  1. Replies: 5
    Last Post: 29-01-2018, 01:17 PM
  2. Help Diagnosing Recurring Latency Issue
    By MarkWillDavies in forum ADSL and VDSL Discussions
    Replies: 2
    Last Post: 14-10-2015, 10:55 AM
  3. Need help diagnosing slow ADSL speeds
    By Ecco in forum ADSL and VDSL Discussions
    Replies: 21
    Last Post: 03-03-2014, 05:24 PM
  4. Help Diagnosing slow adsl
    By assagai in forum ADSL and VDSL Discussions
    Replies: 22
    Last Post: 10-11-2010, 09:29 AM
  5. PC not working - I need help diagnosing the problem
    By sabagamma in forum PC Hardware and Gadgets
    Replies: 3
    Last Post: 25-09-2008, 11:32 AM

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •