Same here. I got a response to an online query submission 11 days later with no real help, only for the query to be solved and no means for me to reply... I guess this means that I need to create a new ticket then :mad:
I took up the 20down/5up for R699pm fibre deal MWEB ran online and after my first month, was billed for a 20/20 line at R779 which was later revised to a 30/30 line at R779 for my next month. They offered the R699 package with the option of Octotel or Openserve in my area and I opted to steer...