That's a rest week that you have to earn. I've had a few of those.
You can get your goals paused but has to be reviewed by their team. I have failed the review process & apparently you have to be unwell for more than a month & it has to be a major medical condition.
Anyone successfully had their goals paused?
Been down with Bronchitis for two weeks and vitality's review team won't pause my goals (apple watch and gym benefit) because "Apple Watch penalties are deducted monthly and not weekly, which allows for monthly exceptions and not weekly exceptions"