Recent content by AdriJ

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    Mweb Customer Service - What’s Happened?

    Thanks for the feedback - yip no luck yet via the usual channels, but glad my info could help you! @AfriNatic - care to make contact with me to see what you/Afrihost can offer? Thanks!
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    Mweb Customer Service - What’s Happened?

    Thank you Sarah - please send me your contact details so that I can find out more above your offer.
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    Mweb Customer Service - What’s Happened?

    Thanks for this advice - I have contacted ISPA and have sent them all the info - hope it works!
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    Mweb Customer Service - What’s Happened?

    Actually - I do not agree - as mentioned I had been a happy Mweb customer for many years - it is only in the last 2 years that their service has started slipping - at least last year you could still get hold of a human and get a problem fixed - now, you cannot even get through on the help line.
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    Mweb Customer Service - What’s Happened?

    Super frustrating hey! Just some advice for you - Rather contact the ISPA and request a mediation - I contacted them and they got back to me the next day asking for more info. So ISPA is definitely interested in assisting. Maybe if more of us go this route, Mweb will wake up and respond. It...
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    Openserve launches free fibre and ADSL speed upgrades

    This makes me even more annoyed - I upgraded from 50 down / 10 up to 200 down / 50 up Being charged for the upgraded service with Openserve via Mweb, but only actually getting max 95 down and / 50 up What a rip off - I could have stayed on 50/10 and would have been upgraded now for free. So...
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    Mweb Customer Service - What’s Happened?

    Just an update. Two weeks now - Not a single word of feedback or response from Mweb yet regarding the fact that they are charging me for an upgrade, but not providing the service. I have phoned - done several online queries, even posted on Instagram - nothing nothing nothing, not a phone call...
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    South Africa's best and worst ISPs

    I would be very interested to see where Mweb stands on the next report - from being a long standing supporter who was happy with their service, I personally think their entire management team needs to be fired. You cannot get hold of the company when there is a problem and from the reviews and...
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    Mweb Customer Service - What’s Happened?

    I have been a loyal customer at Mweb for many years. Recently upgraded my fibre service - it appears that is easy to do and even easier for mweb to charge for. Getting what I am paying for - not so much! Anyone else having huge issues trying to get hold of mweb to get issues sorted? Currently...
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