Hi,
We can assist with liaising with Openserve to request the creation of your premise on their system.
Please log a support ticket and include either your proof of address or your ERF number so that we can submit the request to Openserve for investigation.
Once logged, please share the...
Latest Update: The maintenance team has identified and assessed the damaged fibre. Civil works are required before repairs can commence. A civils contractor has been notified and is en route to collect the required materials, with an ETA of 13:34 PM to stores. Further updates will be shared as...
Latest Update: The civil contractor’s estimated time of arrival on-site is 16:30 PM to commence repairs to the damaged fibre cable. Further updates will be shared as progress is made.
1. When will existing clients be forced to move off?
For now, existing clients can stay on their current packages. We don't have a confirmed date for them to move to an alternative package.
2. Why the sudden change?
Unfortunately, things did not work out between Afrihost and the provider.
3...
Hi,
We apologise for the inconvenience and frustration this has caused. We understand that you are experiencing the same issue across different IP addresses and devices while connecting via MWEB.
Please submit a review request through our IP Reputation page so that the classification of your...