Recent content by AfriGuy

  1. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    I see. Thank you for your response. We will also have to look at other router settings to try troubleshoot. Do you have the same issue on other devices (TV's, laptops)?
  2. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    Hi Jinxy. Thank you for bringing this to my attention, Afrigirl is currently on leave, I can help. I do not see any outage on our status page, it may have been resolved quickly or was a temporary issue in the area, I also checked on the Metrofibre system to make sure. If your line is still down...
  3. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    I am on it.
  4. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    Hi Edd. Thank you for reaching out to us. We do have the package available however it is not on our website as is subject to availability as rollout of all areas continues. The package is available to new sign ups and existing clients and upgrades are permitted for existing clients. Please note...
  5. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    Thank you for your response. I am handling the escalation personally and will get it sorted. I am also sorry about the miscommunication from the whatsApp support, I have made sure the teams are aware of the package and sent comms again.
  6. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    Hi William. I am really sorry to hear that, If your speedtest results are fine and eveything else works as well I suspect it's an IP issue. Let's see if we can't fix it. Can you please try to switch off ipv6 on your router settings so that your connection is only running ipv4.
  7. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    Thanks for your response and attachment Grant. Got it, I see the speed-test results are on point so you're right throughput is not the issue. I do not think it's the browser. I am suspecting this is an IP issue, we often have this problem with ipv6 address when streaming on YouTube/ Disney/...
  8. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    Hi dmostert. Yes our whatsapp support team is aware of the upgrade, internal comms were sent to all teams. Is there anything I can help with?
  9. AfriGuy

    WireGuard VPN Issue – Connectivity Fails on Same ISP ( Afrihost)

    Hi Wayne. The team is still working on the permanent fix, I have just sent a follow up requesting for an update and will keep you posted. Is there any change or improvement on your side?
  10. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    Hi Grant Thank you for bringing this to our attention, I am really sorry about the conection issues you are having on your 120mbps line. Let me help you. Can you please send me some screenshots of speedtests done via LAN cable so that I can log a fault for you with the Frogfoot maintenance team.
  11. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    Hi MoH. Thanks for your response. I am sorry to hear about to hear about the speed, I know how frustrating that can be, let me help. Has it improved or still the same?
  12. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    That's great news Elf Lord. You will let us know if you need anything.
  13. AfriGuy

    Afrihost Mobile Feedback

    At your service, how can I help?
  14. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    We will update you as soon as possible on the Openserve connectivity issues, the team is still monitoring the situation as we speak.
  15. AfriGuy

    Afrihost - Pure Fibre Feedback Thread Part 2

    Can you please forward your email address linked to your account via DM so I can investigate this?
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