Recent content by Afrihost-Gian

  1. Afrihost-Gian

    Afrihost director Greg Payne on their marketing and customer service strategy

    Yeah we do. We have a big QA team who goes over interactions where clients respond with negative ratings on the SMSs we send or the rating request we send with every WhatsApp chat. Sometimes our WhatsApp team can get a bit overwhelmed by the number of requests coming in. We’d obviously love...
  2. Afrihost-Gian

    Afrihost director Greg Payne on their marketing and customer service strategy

    Both @PBCool and @websquadza put me to shame. They’re my forum inspiration! Great CEO’s and ISPs both!
  3. Afrihost-Gian

    Afrihost director Greg Payne on their marketing and customer service strategy

    Hey Carbon. Sorry that we dropped the ball here. Please PM me all your details so I can make sure we make this right for you. Thanks and sorry again. Gian
  4. Afrihost-Gian

    Afrihost director Greg Payne on their marketing and customer service strategy

    Thanks, I’ll get one of our best to contact you asap to help you out. Sorry we didn’t get it right sooner. G
  5. Afrihost-Gian

    Afrihost director Greg Payne on their marketing and customer service strategy

    Hey there, Gian here. Sorry we’ve dropped the ball so badly. Please DM me with your problem, ticket number or whatever you’d like to share and I’d be happy to help. Thanks. Gian
  6. Afrihost-Gian

    Afrihost director Greg Payne on their marketing and customer service strategy

    Sorry to hear your experience with us has been horrible - However, I promise you that we do really care. Please feel free to DM me anytime with any issue we have and I’ll make sure the right guys help you out asap. Sorry again. Gian
  7. Afrihost-Gian

    The story of how Axxess got started

    Absolute Legends! Simmo and Franco are among the best I’ve had the honour and privilege to work with. Love your work gents!
  8. Afrihost-Gian

    A Brief History of Afrihost

    Hahahahahaha. That was Bren’s old girlfriend’s book I stole, read in a night and put up a spectacular website with jumping text and a little yellow construction man furiously digging up the screen forever. Was our first ever website we put up on our Linux server Bren and Pete got up and running.
  9. Afrihost-Gian

    A Brief History of Afrihost

    That was our dining room table I was sitting at. Stole it and moved it to my old bedroom which we cleared out and that was our first ‘office’. We got an old desk (the one Bren’s sitting at from a PWC clear out - a mate of mine was doing articles there and gave us the heads up that there was free...
  10. Afrihost-Gian

    A Brief History of Afrihost

    Definitely not too big to care! Still reading and lurking on the MyBB forums If there’s anything I can help with drop me a PM. Happy to make sure you get helped
  11. Afrihost-Gian

    Afrihost acquiring CipherWave FTTH ISP Home-Connect

    Hahahaha. This is our Branding team’s work. And if you knew what I really looked like you’d truly understand how gifted our Branding team is!
  12. Afrihost-Gian

    2021 MyBroadband Awards announced

    Well done to Cool Ideas. Be warned though: we are coming for your title in 22! Congrats again
  13. Afrihost-Gian

    Uncapped broadband pioneer Rudi Jansen has died

    This is incredibly sad news. I met Rudi on a few I occasions and he was a great guy in every way. He loved his wife, his 5 kids and was passionate about technology and what it could do. Here’s a story I remember sharing with Rudi that he loved: It was March 2010. I got on to a plane in...
  14. Afrihost-Gian

    Afrihost will buy majority stake in Cool Ideas

    Hey Everyone. First of all let me say that I love Cool Ideas. But more than just the company Cool Ideas I love the passion (and skill) of their leaders and their team. It is what makes Cool Ideas great. And I know CI’s clients feel the same love and passion for them. So I truly understand...
  15. Afrihost-Gian

    South African ISP rankings - These are the winners and losers

    From all of us at Afrihost: A huge thank you to all of our clients who trust us with their internet. We’ll never take you for granted. We’ve had our ups and downs over the last 20 years - But no matter where we find ourself in the rankings I promise you we’re always trying to improve in...
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