Recent content by AM1605

  1. AM1605

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi Paul, Thank you for your response on LinkedIn. Since you replied here, let me reply publicly as well. I appreciate the clarification around the 24–72 hour SLA, as that is at least a clear guideline to work with. However, the concern from my side is less about the SLA itself and more about...
  2. AM1605

    Cool Ideas Fibre ISP – Feedback Thread 6

    I have had an extremely disappointing experience with Cool Ideas’ customer support. Our fibre internet connection went down and after completing all the required troubleshooting steps on our side, it was confirmed that the issue is on Cool Ideas’ side, specifically related to an account...
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