Recent content by astartes248

  1. astartes248

    Cool Ideas Fibre ISP – Feedback Thread 5

    Will DM all the details. Thanks
  2. astartes248

    Cool Ideas Fibre ISP – Feedback Thread 5

    Hi... this is not correct. We have this package and as far as we are aware, our estate does not have Vumatel.
  3. astartes248

    Cool Ideas Fibre ISP – Feedback Thread 5

    Our problems started a few months back.. we started experiencing disconnections... at first a couple of minutes at a time. Then Cool Ideas sent us an email saying we were getting an upgraded speed at no charge. Then our real problems started. The disconnections got longer and longer... from...
  4. astartes248

    Cool Ideas Fibre ISP – Feedback Thread 5

    Just cancelled my rubbish service with Cool Ideas. Last month we went weeks without any connectivity and zero help from Cool Ideas, this month same nonsense. I wouldn't recommend these guys to anyone. There are far more reliable ISPs willing to take our business. Support is clueless and we...
  5. astartes248

    Cool Ideas Fibre ISP – Feedback Thread 5

    Thank you!
  6. astartes248

    Cool Ideas Fibre ISP – Feedback Thread 5

    Is support working today?
  7. astartes248

    Cool Ideas Fibre ISP – Feedback Thread 5

    the ticket #COOL-20231213-1566257 - No connection
  8. astartes248

    Cool Ideas Fibre ISP – Feedback Thread 5

    I would like to know why we have so much disconnection issues post Openserve update last week. You have confirmed that it is not an Openserve issue, so it's then a Cool Ideas issue. We have constant internet service interruptions for extended periods, the last outage being over 2 weeks before...
  9. astartes248

    Cool Ideas Fibre ISP – Feedback Thread 5

    I have logged a ticket.. Thanks for the response
  10. astartes248

    Cool Ideas Fibre ISP – Feedback Thread 5

    Openserve - we have been experiencing numerous disconnections over the last few weeks
  11. astartes248

    Cool Ideas Fibre ISP – Feedback Thread 5

    No internet access in Kosmosdal Centurion
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