Recent content by aviddiviner

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    Test your broadband speed - R10,000 in prizes

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    Tormented by Webafrica

    Oh, and as far as releasing the line, they said this: If I want them to release the line early, then they will bill me for the whole of November, regardless. I haven't had proper internet now for over 4 weeks, but I have to let them try to fix the line if I want to get refunded for any of the...
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    Tormented by Webafrica

    Yeah, my fibre was working perfectly for almost a year, but then it turns out when it broke, it broke completely, and it's been impossible to get anyone to fix it. I actually had someone phone me today from WA, which was nice. I was driving around so we agreed they'd phone back at 3:30pm when I...
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    Tormented by Webafrica

    @WebAfrica Helper - Thanks for your response to my DM "with further action taken to help", but all the DM says is that you'll investigate (screenshot below), which is the same response I've gotten for weeks now. That doesn't help. I'd really like to resolve this matter, and I'd really like...
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    Tormented by Webafrica

    Thanks for the reply. Last I heard from Wandisa was that the matter had been escalated, and you would contact me within 5-10 days (from yesterday). So any help in resolving the issue sooner than that would be great. I have reversed out the debit order with my bank, due to non-performance of...
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    Tormented by Webafrica

    Ja I'm happy to pay a bit extra so that I can get some customer service at this point. And at least I don't have to pay anyone while the line is unusable.
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    Tormented by Webafrica

    For example, continuing my support chat from earlier, this is how it currently looks: There has got to be better support than this. So yes, I think my results might differ slightly, at least in my customer experience.
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    Tormented by Webafrica

    Hmm, fair enough, but I beg to differ. A new ISP might actually pursue the issue with the FNO, and communicate with me. Also, if I sign up with a new ISP then it's in their best interests to get the line working first so that they can start billing me. Instead of just billing me anyway for...
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    Tormented by Webafrica

    Yeah good luck @HunterNW. I actually used to recommend WA to folks, but they really fell off a cliff at some point in the last couple of years. My mom up in Joburg is also stuck with them now and she's also having trouble with her fixed LTE. The crazy thing for me is just how they basically...
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    Tormented by Webafrica

    I mean, it's possible there could be an issue with the FNO, but I have no way of knowing. All the houses around me are fine, so it's not an area-specific issue at least. I did get a call from someone after cancelling my line and they said it was Octotel's fault. But no one has fixed anything...
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    Tormented by Webafrica

    "I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying..." Thanks Chatbot
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    Tormented by Webafrica

    Well, thanks @PBCool for trying. Unfortunately, as it turns out, the test account only works with Openserve. I'm with Octotel so I can't switch on the fly. Webafrica need to release the line before I can get any luck. I guess then I'm trapped in this special chatbot hell until December. Thank...
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    Tormented by Webafrica

    Oh, and this chatbot system of theirs totally sucks.
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    Tormented by Webafrica

    Status update: connectivity is now completely down, not even receiving an IP address anymore, I've returned the router and "cancelled" my service, but I'm told I need to still keep paying until December. Oh, and they won't release my line to any other ISP. So yeah, literally forced to pay for...
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    Tormented by Webafrica

    Bonus points if anyone around the Woodstock, Cape Town area has an ISP they can recommend that is working well for them. I'm looking at Cool Ideas so far, when I'm finally released from the grip of these bandits.
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