Send a copy of your ID or Passport to [email protected] with Subject : Proof of ID. State that you are getting the error message - Account on HOLD. Include your Tyme account and cell number in email and request callback. Note that they have thousands of cases and only a small team...
Been with them since 2019 I believe. Registered online, did the fingerprint and address confirmation via kiosk. Got my card. Have used app and card numerous times, no issues. First time today that I'm asked to FICA via app.
I have had to do FICA a couple of times with other banks, no issues.
@TymeBank ZA
Just had my account put on hold after trying to do the requested FICA info update via app.
Getting the message that there's an issue with my ID and that I need to go to Home Affairs to sort it out. :confused:
They give you a QR code to scan, which takes you to the "Exclusive Christmas Savings with TymeBank" or you can follow this link:
https://www.pnp.co.za/money/financial-services/tymebank
What's nice is that they give you the option to either load the airtime on current phone or alternate number.
This may also be of interest to some. Pick 'n Pay deals exclusive to TymeBank users...
Yes, got the sms right after using card to pay for a Takealot order. Wasn't sure if it'd work, but card payment went through without a hitch. Opted for R20 Airtime.