Supersonic are pretty much private-sector government officials from a service perspective.
They stuffed up installation of a line for some close friends of mine, then, three weeks later, still haven't delivered a router or provided router login credentials.
When trying to cancel, they want to...
Spam them on Twitter and Facebook Messenger - they seem to reply there. Be careful - they're going to try to claw back the fibre installation cost from you, so be ready for that.
Might also be worth lodging a dispute\complaint with ISPA:
https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/
There’s a huge mess behind this. It seems they weren’t paying Vumatel for some time implying cash flow issues perhaps. It didn’t help that they just dropped customers down the toilet. It blew up in a big way in my neck of the woods because a lot of people had signed up for their “satellite...
Interestingly @MWEBHelp seems to be steering clear of this thread - which is not surprising - given the abysmal service I've been forced to endure because my company makes us use them.
Everything @Miresh says is as I experienced it.
Just today those fools managed to get my line disconnected but...
What calendar does Cool Ideas use? I ask only because time seems to pass differently for them than anyone else.
This isn't a dig at the two days it takes for them to respond on a logged ticket. (Maybe it is)
This is a dig at the fact that I cancelled my service on 27 January and here we are on...
Update: The one person at Fibrestream that knows what she’s doing came back to work on Thursday, 02 July and we figured out that the “scheduled” release of my line for 30 June, which was diarised in their system, whatever that is, never actually happened. She then did the request for release for...
Big “if” on doing that correctly, especially since there’s so much there that I don’t understand. The only thing more dangerous than knowledge is a little knowledge. If I try some something, I might create Skynet and doom all of humanity!
So I’m switching from Fibrestream to Cool Ideas with Vumatel as the Fibre provider.
I gave my month’s notice to Fibrestream over a month ago and frequently checked in with them to make sure they had scheduled the cancellation. I registered with Cool Ideas in the meantime and got all the admin...
Tried that - in order to pair you need to accept the pair request on the device. So you need to be able to control the device already in order to add another remote via app.