Just to add... the only positive action C I took was to bill me, via debit order, for the delivery for the router. Same day. 23 March. After that - nothing! The will send the router once the line is active. So another week or so whenever that miracle happens. I am now 7 weeks without fibre.
Not sure how CI can be the best fibre ISP. Client service suck. I assume Zoom fibre is the underlying cause. But still...I am the only one trying to get some service. They just escalate.