Recent content by BigBSA

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    Moved house but leaving Supersonic behind

    Just came off of a call with a very pleasant Customer Service agent (I called them). She said that she would escalate my issue as an "Emergency call" but she couldn't say when I would receive feedback. Suffice to say, I put in a request for an immediate cancellation of subscription after...
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    Moved house but leaving Supersonic behind

    They say it takes between 7 to 14 days to migrate the line. I gave notice of relocation on the 17th expecting to be without service for a week, at most. It's now the 2nd June and am still without service. Their own call center agents keep telling me that "it's over due". After the 3rd...
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    Moved house but leaving Supersonic behind

    Requested a "relocation" order on my Supersonic/ Vumatel line on the 17th May, as I was due to move house. Moved house and have been without internet since about the 20th May. After multiple calls to Supersonic, the issue has been "Escalated" to the Project Management office a number of...
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    MTN SuperSonic Feedback

    Requested a migration of my line on the 17th May, since I was moving house. Moved house and haven't had internet since about the 20th May. Issue has been "Escalated" to the Project Management office like 4 times and still no progress. Only thing I've received from Supersonic is an invoice for...
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    Cool Ideas Fibre ISP - Feedback

    Hi guys/ gals New Vumatel-Cool Ideas Fibre customer here. Glad to be a part of the community. Quick question: I'm trying to self install a WAN wireless router that I had lying around, whilst I wait for delivery of the "Free" ISP router. I just can't seem to connect to the internet, though...
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