I am not here to argue (I did my very basic purpose in being here), but I can't leave this comment unaddressed :P
Re. email thing: I've asked every single time to not phone me. The phone calls come every time, even to ask why I've cancelled my account.
Re. the rest:
The MTR becomes entirely...
To be super frank and honest:
I have properly given up on submitting tickets, getting morning phone calls, doing the same pointless MTR, then again without router (spoiler: my router has never been an issue).
Seriously, my hearing has not magically been cured, and I have asked multiple times to...
May 31 16:48:31 WAN Connection: Fail to connect with some issues.
May 31 16:49:37 pppd[1727]: Serial link appears to be disconnected.
May 31 16:49:43 pppd[1727]: Connection terminated.
May 31 16:49:43 pppd[1727]: Modem hangup
May 31 16:50:28 pppd[1727]: Timeout waiting for PADO packets
multiple...
Okay but to be fair, your milage my vary because, in my last ticket they waited until my line was connected again, and then they ghosted the ticket, while I posted each time it dropped, until it stayed connected for a few hours and then told me it was actually fine.