Recent content by Captain Axxess

  1. Captain Axxess

    Fibre usage data has stopped updating

    Let's get your account number or client code & take a look.
  2. Captain Axxess

    Fibre usage data has stopped updating

    Yep, that's going to be on-device monitoring for the entire LAN, you'll need something at a point where all the traffic passes through, the ones on router interfaces are usually not as nice to use I suppose.
  3. Captain Axxess

    Fibre usage data has stopped updating

    Yep, the issue should be resolved for any affected users. Side note: Have you considered a data usage monitor like Glasswire on your local network?
  4. Captain Axxess

    Fibre usage data has stopped updating

    Thanks @BCR, You're right, it should be updating every hour. Will get back with feedback on this soon.
  5. Captain Axxess

    2TB Anytime data

    How about a ZTE 5G CPE G5TS? Then you plug in some external antennas (not included with the device). Should be a good choice for flexibility since it's also supported by most ISP fixed wireless broadband services.
  6. Captain Axxess

    Hosting change request

    You're looking to switch to a parked domain. No sweat at all, we can switch you over starting from the upcoming billing cycle 01 Aug 2026 - Please inbox your account number.
  7. Captain Axxess

    URGENT ESCALATION : Vumatel line activation

    Thank you once again for taking the time to contact us. As previously mentioned, Vumatel has scheduled a maintenance team to visit your premises to thoroughly investigate and resolve the ongoing issue affecting your line. We fully recognize how inconvenient this delay has been, and we sincerely...
  8. Captain Axxess

    URGENT ESCALATION : Vumatel line activation

    Unfortunately, I don't have visibility into emails sent to our CEO, but I would be more than happy to connect you with the appropriate team to assist with your request on that email.
  9. Captain Axxess

    URGENT ESCALATION : Vumatel line activation

    Thanks for reaching out @TsimaneP, Looks like there was an issue on the fibre network affecting your address before the installation was completed. We do apologise for this - We're seeing that a maintenance appointment has been booked for today, and we're also escalating this from our end.
  10. Captain Axxess

    Telkom Axxess update

    We're making no changes to the roll-over period. You should get more bang for your buck with this change.
  11. Captain Axxess

    YouTube not working on Telkom/Axxess package

    Hey Paul, You should definitely be able to enjoy YT and any other service over VPN with no issues from our end - please drop me your account number in the inbox so I can take a look at your service.
  12. Captain Axxess

    Axxess SIM card delivery and RICA

    Thank you for reaching out - a member of our team is attempting to reach you, if you could just inbox us a convinient time to have a chat with you.
  13. Captain Axxess

    Axxess SIM card delivery and RICA

    Thank you for reaching out. Our courier partner, MDS Collivery, is required to verify RICA documents upon delivery to remain compliant with national regulations. Our delivery partner, like us, is legally bound by these same RICA & POPIA mandates to ensure secure and lawful distribution.
  14. Captain Axxess

    Axxess disconnects session every 69 hours!

    Please see your inbox response on our support channels for business partner services.
  15. Captain Axxess

    Axxess disconnects session every 69 hours!

    Thank you for reaching out - let's take a look at your line, please share us your account number in our inbox and we'll be in touch.
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