Recent content by Captain Axxess

  1. Captain Axxess

    Axxess Support

    Hi there, I suspect our team has dealt with this already on Twitter and Facebook, please DM me your account details so I can take a look.
  2. Captain Axxess

    Axxess Support

    I've just tested your VOIP service for both inbound and outbound calls; The service is operating as expected, could you maybe inbox me more details about the issue you're getting on your end?
  3. Captain Axxess

    Axxess Support

    Hey - Sorry we missed this, could we get your Acount number in the inbox.
  4. Captain Axxess

    IPv6 and dynamic dns

    Based on our inbox chat, our static IP should meet your needs and eliminate the need for this, as described by @Gimli_.
  5. Captain Axxess

    2TB Anytime data

    You should be able to enjoy 5G service as long as you're using it in a 5G-capable device within coverage.
  6. Captain Axxess

    Telkom Axxess update

    Thanks for the clearification - Can I get the affected username in the DM so I can advise you specific to the aspects of your service.
  7. Captain Axxess

    Slow internet in the evenings

    Not completely, but highly unlikely in this case, seems like an issue with specific traffic.
  8. Captain Axxess

    Telkom Axxess update

    Hey @camross007, Please change the APN field to 'axxess' and let me know how that works for you. You can leave the other fields as they are.
  9. Captain Axxess

    Slow internet in the evenings

    Hey @Ash749, I'm sorry to hear about this, can I get your account number in the inbox for a look at this? If you've already ran that MTR, please share that with me as well.
  10. Captain Axxess

    Telkom Axxess update

    Thank you for reaching out to share your feedback. We completely understand your frustration; losing features you relied on, like transferring data to a prepaid SIM and keeping your main card in a router, is a major disruption to how you manage your connection. To give you some context, these...
  11. Captain Axxess

    Telkom Axxess update

    Thank you for your feedback; we'll definitely take this under consideration.
  12. Captain Axxess

    Telkom/Axxess LTE sim non functional after update.

    Hi there, Really sorry you feel this way - we feel that the current range better meets our clients' requirements, and we encourage you to please review our full product range to find a product that might be a better fit for you.
  13. Captain Axxess

    Fibre usage data has stopped updating

    Let's get your account number or client code & take a look.
  14. Captain Axxess

    Fibre usage data has stopped updating

    Yep, that's going to be on-device monitoring for the entire LAN, you'll need something at a point where all the traffic passes through, the ones on router interfaces are usually not as nice to use I suppose.
  15. Captain Axxess

    Fibre usage data has stopped updating

    Yep, the issue should be resolved for any affected users. Side note: Have you considered a data usage monitor like Glasswire on your local network?
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