Recent content by Caro92za

  1. C

    Cool Ideas terrible Transfer process and they lied to us

    Yes we stated the new address location in several mails and calls. It has finally been resolved and the router was delivered today and Vumatel have fixed issues from the exchange side. We finally have internet now but wow, what a painful experience to fight for 19 days
  2. C

    Cool Ideas terrible Transfer process and they lied to us

    Just an update on this forum.... Cool Ideas are really not performing as expected... We still don't have internet and our router was sent to the wrong address when we stipulated the correct address several times in direct mail. This has been the worst experience of any ISP I've dealt with...
  3. C

    Cool Ideas terrible Transfer process and they lied to us

    Thank you @PBCool, this has been escalated and Vumatel has rescheduled our installation for the 12th of November.
  4. C

    Cool Ideas terrible Transfer process and they lied to us

    In short, from the customer point of view, Cool Ideas dropped the ball as we don't have visibility on your internal processes and procedures for getting a line transferred.
  5. C

    Cool Ideas terrible Transfer process and they lied to us

    The reason we are upset is we were not notified on the process that held back the Vumatel ticket. The installation pending was probably the ticket we logged.
  6. C

    Cool Ideas terrible Transfer process and they lied to us

    Yes we have been scheduled for the 24th of November. Over a month than what was promised. What I don't understand is why does it take 3 months (from the 29th of Sept) to transfer a line? The ONT/UCP is at the desired location already, so it just needs to be configured.
  7. C

    Cool Ideas terrible Transfer process and they lied to us

    Reference number #COOL-20210929-778288
  8. C

    Cool Ideas terrible Transfer process and they lied to us

    We logged a ticket to Cool Ideas on the 29th of September to get our line transferred to a new location on the 1st of November. They replied in a mail with the following: Thank you very much for the above on mail Please kindly be advised that we will place your order mid october as you are...
See more
Back
Top
Sign up to the MyBroadband newsletter
X