Had the same experience. Support is terrible and when I tried to cancel there was no response. I still have not received an email confirming the cancellation. Going back to Afrihost now that they offer MTN. While a lot of the issues are probably mtn related Afrihost support and app is awesome...
Agreed. Their portal still needs a bit of work. And btw if you switch SIM cards once the router is linked to supersonic it locks you out of the network. Just found that out. Very frustrating.
Supersonic support is generally not bad but if I compare prices MTN LTE is cheaper through Afrihost...
I just switched from RAIN to supersonic and I did not experience any of the issues mentioned except having to WhatsApp support to enable the SIM (Johannesburg). Using the same Huawei B618 router. Everything else was painless. Speeds are the same as RAIN but at least the connection doesn't keep...
Usage monitor has just been added to their portal. Although it said I still had data when it had reached the limit and the top up didn't reflect, so looks like it still needs some work. Their top up rates are quite expensive, might be cheaper to upgrade the package if you top-up more than 10gb a...
Performance and reliability have severely deteriorated one the past 6 months. Currently there is no service in my area. Couldn't find anything on their website with network status, wonder why that is?
Speedtest days 10 down and 3 up Joburg on a b618s. The only problem with a speed test is that it is very misleading. They throttle services like Netflix to the point of being unusable so who cares what the speed test says.