1. Their service is offered 24x7, yet the call centre for logging outages stops at 7 or 8pm and you get an automated response and can't log a call.
2. They blame the network provider (almost all the time)
3. Their phones NEVER work (extremely poor voice quality with their VoIP and they ALWAYS...
Their support lines only operate during working hours. Nothing after hours at all.
I also have an issue with WAZE on Cool Ideas - for some reason it is "blocked" and struggles to initiate a route. If you turn off the WiFi in the same area and move to 3G/LTE, it immediately plots the route.