It’s bad man.
They did manage to contact me when I logged into rain.co.za with my account and went to my product and at the bottom, there is a cancel button.
This seems to generate a ticket and they did contact me about 72 hours later.
Great!!
Rain support merged my 2 tickets and closed the merged ticket!!
Rain support is a joke.
i got another ticket, asked a question regarding billing, and they answered that question and immediately closed the ticket AGAIN!!!