Recent content by conman77

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    Cool Ideas Fibre ISP – Feedback Thread 6

    Hello CoolEscalator, he has decided to try Afrihost on the Octotel. he has applied for the fibre account and has said he just needs the line released but has said that that the support guys have said he has to wait till the end of the month. can he pay for that one months notice and get his line...
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Hello CoolEscalator, He has been trying for ages to get the game working. but has been forced to move to another ISP. - I have spent hours trying everything with him. here is his cancellation ref - SR250721-798637 - could you please see if you could unlock his account so the new isp can connect...
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Thanks for your candidness, I'm going to forward him your message and then he can decide from there! thank you!
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Thank you for the suggestion, he did follow your suggestion, which he got similar advice from the support team previously, but he tested now and was able to login, but after around 20min, it kicks him off the start citizen. so we are back to square one again.
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Would it be possible to get a senior support tech to look into a ticket for a mate - ticket #COOL-20250703-2423228 It appears to be a very routing issue when playing star citizen exclusively, he will load up the game, go to the menu and try play the game and it does not load, but only works on...
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    Cool Ideas Fibre ISP – Feedback Thread 6

    I did recently build a new system, so there should be no issues anything networking wise. but now that ive been thinking about it, its quite bad on reddit. most content on there loads slowly. as soon as im on vodacom 5g its 100%. pc is on cable, full line speed. any other suggestions?
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Gosh, its been like this for years, I've just accepted it will take days to get anything from them.
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Is there anyway I can bypass the local CDN? I have tried a VPN to other countries and i get similar speeds.
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Is anyone else experiencing crazy slow download speeds from, onedrive( windows app) xbox game pass( windows app) like we are talking nothing faster than 2MB/s? this is on vuma aerial. thanks!
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Thank you for the fast reply!
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    Cool Ideas Fibre ISP – Feedback Thread 6

    @CoolEscalator My CPE isnt working and needs replacement, - #COOL-20240513-1760491 - please will you report to vumatel and send me the ISP-number please so we can get this cpe replaced? Thank you
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    Cool Ideas Fibre ISP – Feedback Thread 5

    Thanks CoolEscalator, I see my ticket hasn't been updated and I am waiting for a call from the support team.
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    Cool Ideas Fibre ISP – Feedback Thread 5

    I got a call back from of the support team, and they promised they would phone me before end of business to update me i received, is there nothing that can be done?
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    Cool Ideas Fibre ISP – Feedback Thread 5

    Regarding ticket #COOL-20240115-1614037 they came and switched out the CPE but its been two hours, and still nothing is working. the CPE lights are all green but I was told to wait 2 hours ago and they would tell me when its fixed as the system is slow, can you help with this?
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    Cool Ideas Fibre ISP – Feedback Thread 5

    Hello CoolEscalator, I did submit an image off my phone but it appears it did not send, I have taken another photo and updated the ticket. thank you.
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