Recent content by CoolChick

  1. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    @chrisGolf i believe a technician did try and get hold of you earlier. I have asked the team leader assist with this
  2. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Hi there, our teams have requested feedback from the FNO. Will update soonest, provided that we get an update.
  3. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Hi Blaine. As discussed - line is up and running. I have also responded on the ticket.
  4. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Can you please DM me the subject or the email address the email was sent from. I will follow up with the relevant contacts.
  5. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Vumatel has reported: Wed 7th December 2022 - 12:32:16 Core switch restored. Services are recovering Are you still experiencing issues?
  6. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Good day Please see below network incident from Vumatel pertaining to CT:
  7. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    We have sent your iperf results to Vumatel's engineers pertaining to your bad speeds through to CT and Durban. We will follow up again
  8. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    I have dm'd you and have reached out to the team leader
  9. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Hi there, please note that we are looking into it. Our teams seemed to have discovered the issue
  10. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Hi there, do you have a ref for me pertaining to this
  11. CoolChick

    Cool Ideas Black Friday Deal

    Vumatel has stated that they have deprovisioned the line on the previous ISP's side and the activation is currently in progress with the CISP order. Our connect team, will revert back to you with more information soonest.
  12. CoolChick

    Cool Ideas Black Friday Deal

    will chase this up for you.
  13. CoolChick

    Cool Ideas Black Friday Deal

    Can you provide me with your ref so I can try and chase this up for you.
  14. CoolChick

    Cool Ideas Black Friday Deal

    Hi there, unfortunately we have no control over other ISP's releasing the line. This is purely between Vumatel and the ISP who has current control. Once the current ISP releases the line, only then can we 'take over" your line so to speak.
  15. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Hi there, will follow up on this for you
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