Recent content by CoolEscalator

  1. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Thanks. We will see what else we can do. As the change made was an experiment to see what would happen in-game, which didn't seem to make a difference compared to the trace. So we would need to somehow find the exact IP's of the servers they use, which unfortunately was not the ones I found...
  2. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI there, yes there appears to have been an issue in LON, but has stabalized since a few mins ago. Have reported to our teams accordingly
  3. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Hi there. I didn't see anything on our international that would explain it, so could be something server side or a temp re-routing of traffic. Can you perhaps share a trace to a server IP for Dota 2?
  4. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Thank you, I have informed our support team accordingly.
  5. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    If you log into your router, there should be an advanced section, then a System section. Where you would find Timed Reboot,. Something like this (This is a cudy though, but i see you have a TP Link, would you mind sharing the model number as well?)
  6. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Thanks, please see my edited message.
  7. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI there, apologies for any inconvenience caused, would you mind sharing your ticket reference so that I can have a look? EDIT, nvm, I have found the account from a past reference. I will ask our team to raise with Vuma accordingly. Could be a timed reboot setup somewhere. Have you also checked...
  8. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    It appears that JHB -->LIS via Paratus is down at the moment, so madvpn.cisp.co.za would not be reachable, as we policy route it via Paratus only. You can use madcptvpn.cisp.co.za in the meantime, but would be via Equiano(higher latency) vs paratus in comparrison. Paratus doesn't have the best...
  9. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI all on Openserve, are you able to reboot if you are still experiencing issues? We are seeing things returned to normal for Openserve
  10. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI all, we are seeing no traffic from Openserve at the moment in JHB, team is investigating. Your time and patience is much appreciated
  11. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Thanks, yeah seems the chnges made didn't make much of a difference. But tricky since Valorant doesn't disclose their server IP's They mainly use the AWS Global Accelerator Anycast IP. Which doesn't really help us much unfortunately
  12. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Unfortunately some games may not like VPN's that much, but things like Exit lag may work a bit better in those instances
  13. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Yeah seems there is a failure on the link ----------- feedback: We have a failure between Lisbon and London affecting your service. The team has narrowed down the failure to between Rodrigo and Salamanca in Spain. They are still investigating the cause of the failure, and as such, no ETA or...
  14. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Hi All, NLD's are all back up. Thank you for your patience :) We are monitoring for stability
  15. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Yes would be related unfortunately, if you are in CPT, since you have to cross the NLD to get to google in JHB
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