Recent content by CoolEscalator

  1. CoolEscalator

    Cool Ideas Fixed 5G/4G Feedback Thread

    HI there, yes no problem, I see our team has already processed the orders accordingly. Please let me know if you need anything else.
  2. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Does the same happen when you limit it on the router side rather than on steam side for the client device? As routers tend to de-prioritize ICMP once it starts getting busy, buti agree at 50mbps it shouldn't really be much of an issue, But from what I can see on the monitoring, I don't see any...
  3. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Well this is assumption from my end at the end of the day, that's what the latency graph is telling me. I dont know for a fact that it was an NLD backhaul failure, however that is the most likely reason based on the data. Openserve does not typically communicate such issues unfortunately, they...
  4. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Indeed, however due to redundancy reasons, its dependent on which backhaul route your traffic takes to get to Cape Town (That will govern the latency you get). There are multiple links an FNO typically has to ensure uptime, if one of them fails, it will take another route that may have higher...
  5. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI there, looking at my monitoring to your IP, it looks like there was a drop, followed by high latency, then latency went back down again shortly after. This is most likely a backhaul NLD failure between the Eastern Cape and CPT on Openserve's side at the time. The drop could be from the time...
  6. CoolEscalator

    Cool Ideas Fixed 5G/4G Feedback Thread

    Hi there, apologies for the delays, I have followed up internally for you. But unfortunately we do not offer Vodacom anymore. It has been discontinued, thus we cannot swop the Sims. If MTN is available, then we can go that route.
  7. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI there, I don't see any issues on that trace. If the final hop is clear, there would be no issues observed. The loss you see on that hop is just ICMP rate limiting
  8. CoolEscalator

    Vumatel Fibre + ISP for IPv6

    Thank you all for the positive feedback :)
  9. CoolEscalator

    Vumatel Fibre + ISP for IPv6

    HI, there, yes it should be ready for testing, as some have confirmed its already working as well. Was just waiting for final confirmation from the team, but they confirmed it should be good to go now :)
  10. CoolEscalator

    IPv6 Support

    HI there, I see other customers have reported V6 working fine for them on Trench already, can you check yours again? If its still showing the same, it might be a config issue on your router then. Not sure if there are additional settings to change when it comes to Ubiquity.
  11. CoolEscalator

    Excellent service from Cool Ideas!

    Thank you so much for the Positive feedback! It's truly appreciated :) Would you mind sharing the ticket reference to pass the compliment along? EDIT: Managed to find it, and compliment has been shared, thank you again :)
  12. CoolEscalator

    IPv6 Support

    Yeah then I think they are still working on it. Will definitely provide an update once I have more comms :)
  13. CoolEscalator

    IPv6 Support

    HI there, yes V6 was enabled yesterday, but there are some issues we picked up during the change, which are still being worked on (allocation issues, etc) . Thus vuma has extended the change window . Did not want to communicate anything until everything looked good, but feel free to test it out...
  14. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI there, apologies for the delay No I don't see anything for the area at the moment, but i see our team has been in touch for some testing.
  15. CoolEscalator

    Migration status

    HI there, thank you for reaching out. Sure ill be happy to take a look, would you mind sharing the order #COOL ticket reference?
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