Recent content by CoolEscalator

  1. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    This appears to be losses on your line from hop 2, would you mind also logging this if it doesn't clear up?
  2. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Indeed, I would recommend logging a ticket if the issue persist.
  3. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Its openserve, so most likely yeah
  4. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    That should be fine yes :) might even come earlier like next Day, however we tend to allow up to 48 hours
  5. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    So the Get in touch in the Footer, would be a heading with the links below it so our support channels, . Nevertheless, did you manage to get in touch with our Connects Team regarding your order?
  6. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    HI there, apologies for any inconvenience caused. The "Talk to us" section has our contact information, Ticket logging and phone number. The phone number is also at the map section When I click on the "help" menu , it doesn't seem to lead to a 404, it takes me here...
  7. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    I believe they still have to be moved yes, but Valve, Apple and Akamai should already be V6 -enabled Google not as yet though.
  8. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Thank you for the positive feedback! We're still working on getting all the peering up in KZN though, but for the most part V6 is available there now as well . Home stretch :)
  9. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi there, this is still something we are busy testing at the moment, as its unfortunately still not very high up on the priority list. I will follow up with the team though, and check what the latest updates are
  10. CoolEscalator

    Cool Ideas Fixed 5G/4G Feedback Thread

    -109 dBm is verrrrry edge Cell. The ZTE does allow for External Antenna's though. You could always give that a go and see if it improves things. They use the TS-9 connector. Just make sure it's 5G capable. But yeah of it was never a problem before then Its likely a tower has gone bust somewhere...
  11. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Still seems to be a bit bordeline, at -27.7dB/-25.9dB compared to where it was before, but as I look at it again, it was around -25.5dB/23.2dB in March, so must have slowly worsened over time since then, and was as good as -24.6dB/-21.9dB back in Dec 2025 But again, if you don't notice...
  12. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Yep, Likely related to this one -------------------- Outage Update Outage Title: Outage | NLD | Brackengate <> Somerset West via ADVA | Down Details: NLD5 Outage Ref(solid): FRG14166883 Impact Start Time: 2026-07-06 12:28:30 Impact: Hard Down Latest Update: The technician has confirmed that...
  13. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi there, apologies for the delay, not sure how I missed this. This could indicate a poor connection to the exchange. I do also see your fibre levels have changed recently from around -24db /-21db to -27.5/-26.5db, so this could be the reason why. If you are not getting any performance impact ...
  14. CoolEscalator

    Cool Ideas Fixed 5G/4G Feedback Thread

    It could be that they are just very close to the tower XD However do note that Vodacom doesn't shape the package as yet, so these will eventually not be achievable anymore, and can also run through your FUP quite quick.
  15. CoolEscalator

    Escalations and Signup contacts.

    Hi there. Thanks for reaching out. Typically they can do a new install, or most likely just a new ONT, however this would first need to be confirmed by our team, would you mind sharing your ticket reference for me to share with our team?
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