Recent content by CoolEscalator

  1. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI there, I'm not seeing any issues at the moment, can you share a MTR to the destination you ae having issues with?
  2. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI there, thanks, normally an outage or a fibre issue in that case. Our team will be in touch accordingly
  3. CoolEscalator

    Cool Ideas Fixed 5G/4G Feedback Thread

    So if there is no coverage, typically we deny the application, as we physically can't place the order with Vodacom. But since Afrihost does cover the address with 4G, that's not a bad option to go with either :)
  4. CoolEscalator

    Cool Ideas Fixed 5G/4G Feedback Thread

    Unfortunately not, its separate services /infrastructure being utilized on Vodacom's side as far as I'm aware. Which is the only thing that makes sense for me if there is 5G mobile coverage and not 5G Fixed Wireless Or it could utilize the same infrastructure, but they deliberitely switch off...
  5. CoolEscalator

    Cool Ideas Fixed 5G/4G Feedback Thread

    My above screenshot is for their address on that link. :)
  6. CoolEscalator

    Cool Ideas Fixed 5G/4G Feedback Thread

    HI there, thank you for reaching out. Unfortunately there is no coverage with us, due to us being 5G-Only. Currently it seems there is 4G only available in the area I believe Afrihost offers 4G on their network as packages, which may be why you see coverage on their website
  7. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Hi there, we use PPPoE for mostly everything apart from Vumatel Trench. But yes PPPoE :)
  8. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    @leppie @TheLostPacket , thanks, Yeah seems its mostly uncached content affected. Were still unsure as to why tthis happens, as we have not noticed anything On-Net that could be the cause. We are on the lookout for any information that could explain the recent performance issues for Off-Net...
  9. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI there, it should always be 10% extra, so for 200, its 220
  10. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Completely understand. We will be sure to get this sorted for you as soon as possible. EDIT: we see the link is online after Octotel reset the ONT
  11. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    No worries, but yes I see the same loss on both madvpn.cisp.co.za and madcptvpn.cisp.co.za. They are with the same host, so its possible there is issues with the host, or the services are possibly limited bandwidth-wise for some reason/ or were reaching the bandwidth cap and saturating as a...
  12. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Thanks, I do see the loss on my side as well I don't see loss on madcptvpn2.cisp.co.za, can you test/use this one in the interim? I believe this one is with another host elsewhere in spain.
  13. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Hi there. Thanks for reaching out and bringing this to our attention. Just to not get this post lost in the pile, I will be sure to check where our processes may have failed you in this instance. We are always looking to improve our service where we can. In this particular instance, it seems...
  14. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Sure thing. Here are the latest updates: Latest Update: Our Frogfoot Maintenance Technician is currently on his way back to the site and his new ETA to site is 17:00. Outage History: (Continued from previous post) -- 13:44 -- Our Frogfoot Maintenance Technician is busy replacing OLT 2. --...
  15. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Yeah this is definitely a lossy situation somewhere upstream then. Vanilla /or/Cybersmart would need to isolate further. Could possibly just be bad fibre levels or faulty equipment/ patch leads/SFP's.
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