Recent content by CoolEscalator

  1. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi there. Thanks for reaching out again. I never said that there is nothing wrong. Clearly there is a problem, because you can't connect. The issue is we are not recieving those authentication attempts. Our team has called and followed up with Comtel again a few mins ago, as earlier today...
  2. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Strange, I have probably now checked over 100 customers in strand, Balwin, Frogfoot, Openserve, Vuma & Octotel and they all seem to be up and running. I see we only have 1 customer on Vodacom in strand though (Strand Manor) and they are up as well. I don't see any notices for Strand from any...
  3. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Im actually also in strand, and I'm fine (Octotel) Which FNO is this? Frogfoot or Voda?
  4. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Thank you for reverting back. We're not saying it's going to take that long to solve your issue. That's just the expectated SLA for your issue to be resolved within (Before we can escalate the fault). This is an escallations platform. If you are not getting assistance from our team, have a...
  5. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Seems it was due to the following: Description: Contractors working in the area have damaged our cable affecting FHM-AG1
  6. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Thanks, please see the latest updates Technicians are currently busy splicing the first joint on Tube 1.Friday, Jun 12, 2026, 07:40 Tech busy preparing 1st joint Still trying to locate duct on the other side.Friday, Jun 12, 2026, 05:56
  7. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi there. Thank you for sharing more details. Please note that the standard turnaround time is 24-72 hrs for any issue to get resolved. Our team will assist as soon as possible.
  8. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    HI there, apologies for the delayed response. Can you share the ref of the outage you see? Can't seem to find one for the area specifically. Happy to provide an update once found :)
  9. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    HI there, we did see a blip on one of the devices for Vuma AE, but appears to be sorted. Can you confirm?
  10. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Did you use the VPN? As I only see some loss on the VPN's last night. Not sure what caused it since I don't see it anywhere else If you didn't, then it would have used local AWS peering, so might have been something else.
  11. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Yes, would be since around 9am, do you see a difference in performance now that were back again?
  12. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Or..... Might have then fixed itself while I was testing:ROFL:
  13. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Strange, I can reach all 3 of those via V6 What does it say on https://test-ipv6.com/ or https://test-ipv6.run/?
  14. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hmm...will see what I can find. Thanks.
  15. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi there, not that I'm aware of. Can you share a trace or pm your details for me to check?
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