Recent content by CoolEscalator

  1. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI all, Kindly take note
  2. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Thank you for the additional information. If that's the case then yes it may be something else causing the speed issue. Our team will investigate further.
  3. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    If its capping at 90, that is normally a LAN negotiation issue. So would recommend making sure the router ports are clean, and perhaps the LAN cable replaced with another cable and see if anything changes. But this sounds a lot like a router issue from what I can see. But lets not jump to...
  4. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI there, thank you for reaching out. Your line appears to be very intermittent. Which is likely an isolated issue since you mentioned other people in the area appear fine. This doesn't necessarily mean there is an issue with coolideas, as there could be a fibre issue affecting your line...
  5. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Emergency Maintenance - Openserve Cape Town Good day All please take note of the following emergency maintenance this afternoon https://coolideas.co.za/announcements/82685 Start Date & Time: 21/08/2026 17:00 End Date & Time: 21/08/2026 18:00 Duration: 1 Hour Affected FNO/Area/s: Cape Town -...
  6. CoolEscalator

    TTConnect - Why is my net dropping every night again?

    Hi there. The only thing I can think of in that instance is to just limit the download speeds of that particular client device and not everyone. Personally I do this as well with my Desktop, so that when it updates games etc doesn't ruin my monitoring I do from home. So I cap the speeds to...
  7. CoolEscalator

    Escalations and Signup contacts.

    HI there, thank you for reaching out. This would have been related to the outage comunicated here: Apologies for any inconvenience caused.
  8. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI all, apologies for the delay. For the JHB reports here, it seems there was an issue with the CGNAT AR which resulted in the no connection issue. Currently resolved. https://coolideas.co.za/announcements/82656 For the CPT reports here, it seems that all of Openserve dropped for CPT a few...
  9. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Yeah seems our team is doing some changes on the cache to improve performance, things should start to stabalize.
  10. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI there, I'm checking with the team in this regard. Will let you know :)
  11. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    HI there, thank you for reaching out. I will inform our support team accordingly
  12. CoolEscalator

    TTConnect - Why is my net dropping every night again?

    It could be a timed restart set up on TTC equipment, or on your router, etc. Sounds like it (if it's a daily thing that is)
  13. CoolEscalator

    TTConnect - Why is my net dropping every night again?

    Our support team is quite capable :) Please let me know if you encounter any issues, and ill be sure to rectify accordingly. But troubleshooting would be required in order to understand why your link would be dropping.
  14. CoolEscalator

    TTConnect - Why is my net dropping every night again?

    Hi there, thank you for reaching out. There is nothing network related I'm aware of at the moment that would cause the impact described, thus this is likely an isolated issue with you fibre link. Have you logged a support ticket in this regard as yet?
  15. CoolEscalator

    Cool Ideas Fibre ISP – Feedback Thread 7

    Hi there, Thank you for the awesome feedback!. Would you mind sharing your ticket ref to pass along the compliment?
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