Recent content by CoolHelp

  1. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi, sorry for the delayed response, let me check with the team, will provide feedback shortly.
  2. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi there, please can you share your ticket ref so that we can advise accordingly. EDIT: Apologies, I see you have already shared your reference from yesterday. We will check with the team accordingly for you.
  3. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi there, I can see one of our technicians just reached out to Openserve and advised that your ticket is being dealt by their NOC team. They will keep you updated on the progress.
  4. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi, sorry for the delayed response, please dm us your contact details so we can arrange one of our connect team agents to contact you and advice.
  5. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Thanks, note we have escalated the ticket, one of our agents will assist.
  6. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi, sorry for the delay caused, please provide us with the ticket reference so we can check with the connect team.
  7. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi, currently checking with the team, also note the ticket has been escalated.
  8. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi please note Octotel had an outage in Blouberg but it has been resolved, are you still down?
  9. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi, are you still having issues?
  10. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi please note this has been escalated to our support team.
  11. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi there, thank you for the ticket reference. Please note we have shared your query with our Connect team to be in contact with you and assist.
  12. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi, may you kindly share with us the cancellation ticket reference so we can check with our connect team.
  13. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi sorry for the delayed response, are you still down?
  14. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Thank you for the ticket ref. It appears the ticket is now being dealt by the team leaders. I have requested one of them to revert to you first thing tomorrow morning and update you accordingly.
  15. CoolHelp

    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi there, do you by chance have a ticket ref with you so that we can look into it and advise accordingly?
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