Recent content by Cottageza

  1. C

    Axxess ISP is really useless

    My line is provided by FrogFoot, I'm definitely not saying the providers are not also resisting reports of issues, but to be honest, regular contact and updates from Axxess Support would have made the world of difference here. Unfortunately I have received more feedback requests to rate the...
  2. C

    Axxess ISP is really useless

    Don't worry, it's not like the call actually helps. I did get a call from a support agent around 8pm, who immediately asked me if we could do some tests of course. After explaining that I have provided loads of tests etc, he said "Oh, ok.. let me speak with a supervisor and call you right...
  3. C

    Axxess ISP is really useless

    I’ve sent you my details.
  4. C

    Axxess ISP is really useless

    Indeed, tickets automatically closed. Live chat's automatically close because the person is "checking" and never comes back. I ended up spending ages on the phone with one of the night shift support, who obviously needed me to test everything all over again. Still no real feedback on what is...
  5. C

    Axxess ISP is really useless

    Crazy, I have the exact same issue as @Stuey74 . I have even gotten hold of Frogfoot who told me Axxess didn't provide the necessary information to them when logging the fault, and so nothing is actually going to happen with the report. Its been over a week of back and forth, and every...
  6. C

    Vodacom repair center - total ripoff

    I thought I would update here since I actually can't explain how appalled I am by the service. So after all of this, I just got the phone back "un-repaired" since I rejected the R10,550 fee. While still standing in the shop, I factory reset the phone. Fixed. I have no words.
  7. C

    Vodacom repair center - total ripoff

    Thanks, I'll try this.
  8. C

    Vodacom repair center - total ripoff

    Insurance != warranty. I also have it covered by household insurance, though, this weird hardware failure is not covered by it. Just theft, breakage etc
  9. C

    Vodacom repair center - total ripoff

    Northern subs, Cape Town. 3rd party repair likely voids insurance, I don't really believe I should let this one go.
  10. C

    Vodacom repair center - total ripoff

    I bought an iphone x on a vodacom contract last August. Last week, the phone suddenly stopped reading my sim. I took it into the cellucity where I bought it at Tygervalley and was told I'd need to take it to the Canal Walk vodacom repair center. No problem, the phone has a 1 year warranty...
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