That I understand, the issue reported in the group however all points to one ISP at a time, we had 3 or four occasions when it was vumatel and the entire area was affected.
I seriously hope not, but i'm kinda tied in as i'm doing telephony with them and most other ISP's in my area have struggled and VOX has been pretty good (albiet i have to do their freaking admin most of the tim)
I had to contact support about the price change on 100/100 and they in turn sent me a new "contract" to sign for 100/100 at the reduced rate. My invoice has since been fixed to reflect the correct pricing
You actually have to re-sign for the new price, I enquired about the price change and my invoice stating that i'm still paying R1199 for 100/100. They replied with a new contract to sign as if its a new product. I see now I will be billed the R1199 and then refunded the difference end of July...