Recent content by Cyb

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    Cool Ideas Fibre ISP – Feedback Thread 6

    Seeing loss to all destinations.
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Yeah, no longer seeing the bad route here. Haven't had my connections drop in nearly 24h now, which is many times longer than the longest stretch of stability I've had since the beginning of December when the routing fault started. Thank you!
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    Cool Ideas Fibre ISP – Feedback Thread 6

    No high pps or any unusual traffic, and often less than 10KB/s throughput on these routes. The drops happen even if I don't have any connections open to servers on this route, and a few times I've attempted to open a connection in the middle of an outage being observed by the trace and my...
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    Cool Ideas Fibre ISP – Feedback Thread 6

    This fault with your EU "Orange S.A." peer continues to drop connections many times every day, and the outages have now increased to over 15s long on average, so even attempting to reconnect the dropped connections fails after a 10 second timeout.
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    Cool Ideas Fibre ISP – Feedback Thread 6

    I see the same to any destination that passes through the 193.251.133.159 hop, which includes connections to servers in the EU and NA which I've used daily for many years. All connections via other routes are stable with no noticeable issues. This isn't some fringe issue affecting a small...
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    Cool Ideas Fibre ISP – Feedback Thread 6

    I provided the full trace to show all hops as requested by @CoolEscalator (ignore the loss numbers on that one, as the screenshot was from a separate trace that was running). The 24h graph I included shows the large loss spikes that continue to happen every hour on average. Every time one of...
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Your Cool Ideas trace appears to be on the same bad EU route, but you'd need to run the trace for a few hours to catch the huge loss spikes that are big enough to cause connections to timeout, as those are currently happening every hour on average.
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    Cool Ideas Fibre ISP – Feedback Thread 6

    I didn't notice I scrolled before taking the previous screenshot, so it wasn't the most recent 7 days. It's actually mostly hop 8 causing the drops, and only a few of them are due to hop 7 at the moment. Each of the long red lines you can see in this trace, once or twice an hour, coincides...
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    Cool Ideas Fibre ISP – Feedback Thread 6

    International connectivity started dropping at random times at the beginning of December, causing connections (both TCP and reliably UDP tunnels) on the affected routes to timeout at times throughout the day. The issue has got considerably worse this month, with up to dozens of drops per day...
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    Experiences when transferring Vumatel line from Cool Ideas to a better ISP

    Shout out to @TheRoDent and @PBCool for getting this whole mess sorted out. While Vumatel's erratic decisions, along with the failure in communication and experience of dealing with support was extremely frustrating, it's nice to know that there are good people at Cool Ideas who do care about...
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    WebAfrica...

    Highly recommend going with OpenServe. I would never choose Vumatel if I had an option. Vumatel makes transferring to another ISP take longer and the process is way more painful. Vumatel is much less reliable, has frequent downtime and terrible support. Lost count of how many times my Vumatel...
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    Experiences when transferring Vumatel line from Cool Ideas to a better ISP

    Since we never received that email, something clearly went wrong with the mailing service. We receive other emails from you regularly, so you need to get to the bottom of this, so that you can ensure it never happens again. Being forced to pay a new downgrade fee because no warning was received...
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    Experiences when transferring Vumatel line from Cool Ideas to a better ISP

    I'm starting to think I am living in an alternative universe where the Cool Ideas that is my ISP is a different Cool Ideas to everyone else. I have no words to express the level of incompetence that I'm experiencing from support staff. It's really incredible to behold. My fibre died over 31...
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    Experiences when transferring Vumatel line from Cool Ideas to a better ISP

    We definitely never received that email. I just searched the gmail inbox that all Cool Ideas and Vumatel emails go to for a 5th time now, and confirmed again that the last promotion/update from coolideas.co.za was the one on June 27 titled "Promotional speed changes are processed by Vumatel...
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    Experiences when transferring Vumatel line from Cool Ideas to a better ISP

    I've sent you the ticket references via PM. I wasn't planning on going into detail, but to honor your request, I'll take the time to give you the full picture, starting with a backstory of the unlucky chain of events which led up to this point. While our own decisions and Vumatel's promotion...
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