Recent content by DANC

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    Cool Ideas Fibre ISP – Feedback Thread 7

    Thank you!
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    Cool Ideas Fibre ISP – Feedback Thread 7

    Hi @CoolEscalator Can you help here please: #COOL-20260905-2774014 Convinced client to move across due to appalling service from another ISP. Move will probably be beginning of November due to notice period. Problem is I believe there is a fault with the line. Its openserve.. I want to solve...
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Same for me. Think its AWS?
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    Cool Ideas Fibre ISP – Feedback Thread 6

    @CoolEscalator @TheRoDent any reason CI doesn't have a speedtest.net server anymore? I usually use it to test and max out the line but can't seem to find it. Using Cell C and Afrihost for now, but would prefer an on network server. Thanks.
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    Cool Ideas Fibre ISP – Feedback Thread 6

    See all the cloudflare reports. Could you potentially confirm if Subdomain.freshdesk.com is related. Getting an ip - 172.66.0.145 when pinging which seems to be cloudflare. Won't load on Cool Ideas, but loads on MTN.
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    Cool Ideas Fibre ISP – Feedback Thread 6

    @CoolHelp can I get a push on this ticket: #COOL-20241023-2013559 Trying to get a line installed and getting nowhere!
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    Cool Ideas Fibre ISP – Feedback Thread 6

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    Cool Ideas Fibre ISP – Feedback Thread 6

    Yip and its not just CI. Tried another site as well. Think its 3Dsecure thats the issue.
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Yip sorted. Thanks so much. Appreciate it. Will send the ID now for your records.
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    Cool Ideas Fibre ISP – Feedback Thread 6

    @CoolEscalator Epic. Can see changes have been made on the profile already. Last thing that needs to be done is change the name on the User Management Owner profile. Thanks so much for untangling this for me. Truly appreciate it! I will get the ID sent in the ticket shortly. Thanks again
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Hi @CoolEscalator Can you take a look at #COOL-20240904-1921820 Trying to do a simple change to a previous error on the account for admin purposes. They want me to cancel and then reapply for the line. I can't do the downtime and its unnecessary admin I don't want to go through. Happy to get...
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Perfect. Thanks so much.
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    Cool Ideas Fibre ISP – Feedback Thread 6

    He is going to collect it from your office today. Please don't courier it. Appreciate the refund and all the help here. Thanks so much!
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Amazing thanks for the effort here! It's on vumatel so don't know if test pppoe works? If so, could you pm them to me. He isn't that technical so want to help him. Thanks again!
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    Cool Ideas Fibre ISP – Feedback Thread 6

    Appreciate it. Hopefully it will be resolved shortly. Appreciate all the effort!
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